1. Develops, implements and manages operating plans, events and schedules to promote program and/or membership growth and retention for the YMCA. Executes strategies to ensure that members and/or program participants connect with one another and connect with the YMCA.
2. Recruits, trains, develops, evaluates, recognizes, holds accountable and directs staff and volunteers in assigned areas, in order to ensure safe, high-quality member focused services through innovative program development, evaluations and ongoing staff training. Ensures staff certifications are current and complete. Models relationship-building skills (including Listen First) in all interactions.
3. Develops and controls budgets related to the position.
4. Directs and supervises program activities to meet the needs of the community and fulfill YMCA objectives. Establishes new program activities and expands program within the community in accordance with strategic and operating plans.
5. Ensures quality results by monitoring and evaluating program effectiveness and adhering to program standards. Provides data and reports as required for assigned programs.
6. Monitors daily operations and ensures compliance/training with all state and local licensing/regulations (including but not limited to OCFS, YMCA Best Practices, American Camp Association standards and Department of Health policies). Ensures that all procedures are followed and accurate records are maintained.
7. Provides leadership and support to the annual fundraising campaign.
8. Keeps updated professional knowledge of all programs through self -study, research, and/or conference/workshop participation.
KEY PERFORMANCE INDICATORS:
· Meet or exceed budget expectations.
· Quality results from various member surveys.
· Increased or consistent program participation/member retention
· Trained, qualified, certified and adequately recognized staff
