By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
Join us—Where your Career is a Force for Good!
Job Description:
WHY CHOOSE US?
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.
We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.
The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
At the American Red Cross, your uniqueness can shine!
WHAT YOU NEED TO KNOW (Job Overview):
Identify, investigate, and retrieve suspect products, donor deferrals, abnormal or unexpected test results, manufacturing issues, and notifications from other sources. Gain control of suspect products when indicated. Advise regions, consignees, and others to control suspect products using computer notifications, inventory systems, and telephone and e-mail systems. Respond to requests from regions and hospitals concerning bacterial contamination of components. Maintain Blood Services records under ARCBS directives and FDA, state, and federal regulations. Research donor records to retrieve the requested information. Work in a collaborative team environment to meet operational objectives while advancing donor and recipient safety.
We are seeking a Special Collections Coordinator II for our Charlotte, NC Office.
Responsibilities:
- Comply with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines.
- Screen incoming calls and provide telephone coverage for the work area. Provide detailed information to patients or other callers who request autologous and/or directed blood donations and keep accurate records of all such inquiries. Provide education about products, shelf life and donation requirements (timing of donations, financial arrangements, etc.).
- Prepares and ensures the proper distribution of donor and patient autologous/directed donor packets.
- Arranges payment for service fees if necessary suggests alternative methods for payments for the specific programs.
- Accept hard copy, fax or phone orders from physicians for autologous, directed and therapeutic phlebotomy donations. Triage requests to ensure the scheduling activities are performed in accordance with patient need dates.
- Contact the patient and administer the pre-scheduling health history screening. Maintain knowledge of blood products and corresponding expiration dates, special attributes, e.g., irradiation. Maintain knowledge of medical terminology, surgical procedures and drug terminology. Refer questionable histories to the supervisor.
- Coordinate and obtain medical clearance for autologous donors as needed.
- Schedule the patient following established scheduling guidelines. Coordinate blood freeze orders with the reference laboratory. Refer any scheduling problems to the office supervisor for resolution.
- May perform autologous, directed, and therapeutic phlebotomy health histories and collections.
- Provide excellent customer service. All departmental interactions must be timely, courteous, accurate and caring.
- Contact physicians' offices, transfusion service personnel, other regions, etc., to provide information on deferrals, changes in orders, etc. Ensure all affected parties are notified in a timely manner.
- Perform various administrative and clerical duties as assigned.
- Maintain records as required using CGMP documentation.
- Perform other related duties as necessary.
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
