Duties and Responsibilities
Property Management
- Serve as a liaison representing the agency relating to the functions, mission, and goals of the property.
- Develop and maintain an atmosphere and tenancy process that ensures individuals are treated with dignity and respect.
- Achieve and maintain occupancy goals that meet all guidelines, and resident selection criteria according to workforce housing guidelines and agency policies and procedures through advertising and lead follow-up.
- Completes a home inspection to ensure habitableness, as applicable.
- Accurately and timely report open vacancies, tenants/consumers, and the physical condition of the property with supervisor.
- Meticulously record applications, waitlist, rental agreements, and rents paid.
- Maintain all resident file documentation and financial transactions related to the leasing of the units in a secure order.
- Assist in conducting outreach activities with Health and Human Services providers, local government, civic organizations, and the faith-based community.
Fiscal Management
- Assist in controlling financial transactions and allocations according to guidelines and procedures within the approved budget.
- Coordinate with the Finance Department to establish rental rates according to regulatory requirements.
- Cooperate in the development and maintenance of a programmatic balanced budget.
- Collaborate in monthly preparation and submission of units of service and/or expenses.
- Monthly collection and deposit of rent.
- Maintain inventory of program assets.
Facility Management
- Aid in the development and implementation of a system to identify and perform routine repair and maintenance.
- Inspect the property and arrange for repairs and new materials as required.
- Ensure that emergency maintenance issues are resolved timely.
Case Management:
- Conduct individualized, culturally and linguistically responsive comprehensive assessments for consumers to determine needs and program eligibility.
- Assist with rental and mortgage, utilities, disbursement of food vouchers, and referral services that are individually tailored to the needs of residents.
- Collectively review the individual’s progress toward achievement of service goals and desired outcomes.
- Complete a Housing Stability Plan in the required time frame, as applicable.
- Conduct quarterly reviews of the individual’s progress toward achievement of Housing Stability Plan service goals and desired outcomes.
- Complete an intake/application packet with individuals and ensure required documents are completed and signed.
- Timely and correctly complete and enter all service information in the consumer data entry systems.
- Assist individuals and families with completing SNAP applications, as applicable.
- Document monthly case management sessions, as applicable.
- Collect data to complete monthly reports and quarterly PQI reports.
- Maintain a comprehensive list of community service providers.
Risk, Compliance, and Reporting
- Submit monthly rental reconciliation reports.
- Collaborate on a quarterly review of all consumer files and complete corrective actions for deficient files using the CRR compliance checklist.
- Annually assist in completing and submitting a Tactical Plan, and reconciliation of Consumer database, as needed.
- Submit within 3 calendar days all monitoring reports received.
- Annually assist in distributing, collecting, and aggregating Consumer Satisfaction Survey.
- Participate/Complete monthly Safety Inspections and Fire Drills.
- Collaborate with quarterly submission of Safety Checklist and Fire Drill forms to Risk Management.
- Submit an Unusual Incident Report within 24 hours of an incident, including all relevant documentation required by regulatory bodies.
- Assist in investigating and resolving property complaints and rental violations.
- Collaborate with Quality Assurance to build policies and procedures that focus on tenant/consumer housing stability and eviction prevention.
- Assist with compiling, completing, and maintaining resident information required for court documentation and eviction warrants.
- Complete and submit reports to the City of Miami, Miami Dade County, and other regulatory bodies as required.
Coaching/Teaching duties
- Provide parenting classes, financial literacy instruction, or other trainings as assigned
- Adhere to curriculum and ensure information is disseminated prior to classes/sessions
- Participate in booster sessions for class observation
Grantsmanship
- Develop collaborative efforts with other Catholic Charities programs and other agencies.
Additional Duties
- Communicate any problems/concerns of the program to the Supervisor in a timely manner.
- Complete all required training as assigned.
- Comply with all policies, procedures, and requirements necessary to perform the function of this position.
- Perform additional duties and responsibilities as assigned by supervisor.
- On call 24 hours a day, 7 days a week unless otherwise specified by supervisor.
Physical Demands
- The work is usually sedentary but may require long periods of standing, walking and/or bending and some light lifting. The work is mostly performed in a secure office setting.
- Ability to travel to meeting/training locations.
Educational & Experiential Requirements:
- A minimum of a bachelor’s degree
- 2 year of housing/property management experience
- 1 year of case management preferred
Reporting to this position:
