You’ll join a great team of colleagues at the Visitors Centre. A flexible approach and team work is essential. You will be a key Member of the activity team and able to communicate in an enthusiastic, knowledgeable and helpful way to visitors, advocating for Welsh Water at all times.
You will help develop a business plan to ensure growth, success and sustainability. You will deliver effective leadership and advocate key development of your team.
You will be required to follow high levels of health and safety and deliver best practise at all times ensuring customers have a memorable experience.
You should have a proven success at building relationships with both internal and external customers, dynamic and able to communicate in a constructive and knowledgeable way, projecting a positive / professional image of Welsh Water at all times
Job Description: Duty Instructor – Activity Centre
Overview
As a Duty Instructor, you will play a key role in ensuring the smooth operation of our Activity Centre, delivering exceptional customer experiences while maintaining the highest standards of health and safety, and professionalism. This is a hands-on leadership role requiring flexibility to work evenings, weekends, and bank holidays. Our Activity Centres are open 7 days a week.,
Key Responsibilities
Operational Supervision & Safety
- Oversee daily activity operations, ensuring compliance with Welsh Water’s Health and Safety Management Systems.
- Supervise the activity team and maintain accurate safety documentation.
- Ensure the safety of all visitors, staff, and participants in land and water-based activities, following company procedures for incident reporting.
Leadership & Team Development
- Act as a role model for the activity team, providing guidance, training, and support to deliver high-quality activities.
- Assume full responsibility for the centre and team in the absence of the Activity Manager or Deputy Manager.
Customer Service & Communication
- Deliver outstanding customer service by maintaining professionalism and water safety standards.
- Respond promptly and professionally to activity enquiries and group bookings.
- Communicate enthusiastically and knowledgeably with visitors, promoting a positive image of Welsh Water.
Equipment & Site Maintenance
- Maintain high standards of equipment care, repair, and cleanliness to ensure availability and safety.
- Support site upkeep, including reservoir safety, biosecurity, litter picking, and building maintenance.
- Follow routines for opening and closing the site, including cash handling and managing equipment issue and return.
Community & Business Support
- Assist with conservation, educational, and recreational activities, including open days and events.
- Collaborate with third-party organisations such as wildlife charities and volunteer groups.
- Provide cross-departmental support when required (e.g., café or Ranger team).
