Membership Coordinator - Hazleton YMCA

YMCA • Remote • 16h ago

Membership Coordinator - Hazleton YMCA

Join a mission-driven team at the YMCA and build a meaningful career creating lasting impact for individuals, families, and communities.

This is a full-time, on-site role for a Membership Services Coordinator based in HAZLETON, PA. The Membership Services Coordinator will manage daily administrative tasks, provide exceptional customer service to members, and assist with event planning. Additional responsibilities include supporting the coordination of membership-related activities and fostering a welcoming environment for all YMCA members.

Qualifications

Two or more years of relevant work experience (Sales, Retail, Reception, Customer Service, etc.)
Two years previous supervisory experience in customer service required.
High School Diploma or equivalent
Excellent personal computer skills and experience with standard business software.
Certification in CPR, and First Aid, or acquire within 90 days of hire.
Must obtain Child Abuse, State Police clearance and fingerprinting for employment.
Must have the ability to make sound, independent decisions.
Experience working in diverse communities is preferred.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

Our Mission: Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.

Strong interpersonal and communication skills to effectively interact with members and staff
Customer service skills to provide a positive and supportive experience for members
Administrative assistance skills to manage scheduling, record-keeping, and general operational tasks
Event planning experience to organize and support membership-related events and activities
Ability to multitask, prioritize responsibilities, and demonstrate organizational efficiency
Proficiency with standard office software; experience with member management systems is a plus
A commitment to the mission and values of the YMCA

Essential Functions

Recruits, hires with the Directors support, trains, evaluates and supervises assigned staff.
Provide exceptional customer service by exceeding member expectations. Consistently greet every person who enters the YMCA (by name, if known) and recognize all members and guests when they leave.
Engage in active listening with members and program participants in order to build relationships, understand an individual's goals and interests and take the initiative to ensure the member has a positive experience.
Provide accurate information about membership and programs.
Help prospects and members experience the YMCA by introducing them to other employees and members. Be a “Relationship Builder” for the YMCA.
Be familiar with the mission statement and core values of the YMCA. Model the core values while working and communicating with other staff members.
Actively listen, reflect and respond to customer questions and concerns in a caring manner. When the opportunity presents itself, go above and beyond to resolve the situation immediately.
Values: Strengthens the Y’s culture by demonstrating the values of the Y - honesty, caring, respect, and responsibility - in every aspect of work.
Inclusion: Models cultural competence and supports diversity, effectively working with people of different backgrounds, abilities, opinions, and perceptions.
Develop Self and Others: Demonstrates teamwork and personal accountability, seeking and providing feedback, coaching, and resources for development.
Quality Results: Takes the initiative and holds self and others accountable to meet or exceed quantitative and qualitative goals relating to people (employees and members), philanthropy, finance and volunteerism.
Change Capacity: Facilitates change, seeks opportunities in the change process, models adaptability, and leads transition in support of the Y’s mission.
Inspire Others: Promotes creativity, generates excitement, and rewards risk-taking