DescriptionSummary:
The Director of Philanthropy Operations is responsible for the financial integrity, operational infrastructure, and internal controls of the Office of Philanthropy. This role provides direct oversight of the department’s budget, gift recording, and financial reporting, while ensuring adherence to organizational policies, fiduciary standards, and best practices in philanthropy operations.
This position requires experience in the financial and operational functions of a philanthropic or nonprofit development environment, including a strong understanding of gift processing, donor records, reporting accuracy, and stewardship compliance. The role serves as a key liaison between the Office of Philanthropy and the Office of Finance, ensuring transparency, accountability, and timely reporting.
Goodwill South Florida is currently in the silent phase of a multi-year capital campaign. Will play a central role in campaign administration, financial tracking, and reporting to senior leadership and the Board of Directors.
QualificationsDuties and Responsibilities:
- Office Operations: Manages operational policies and procedures for the Office of Philanthropy. Ensures consistent adherence to internal controls, documentation standards, and process workflows. Evaluates existing systems and procedures and leads the development and implementation of improved operational practices. This is a leadership position responsible for contributing to the development and maintenance of the Office of Philanthropy's operational structure.
- Fiscal Management and Gift Administration: Holds primary responsibility for managing the financial records of the Office of Philanthropy and serves as the principal liaison to the Office of Finance. Oversees all gift processing activities to ensure that contributions are deposited, recorded, and acknowledged accurately and promptly. Ensures compliance with donor intent, internal policy, and accounting standards. Produces financial and fundraising reports, reconciles philanthropic revenue, analyzes donor data, and supports forecasting and revenue tracking. Manages the Office of Philanthropy budget, monitors expenditures, and oversees relationships with contracted vendors and consultants.
- Donor Experience and Stewardship Operations: Responsible for the operational execution of a comprehensive donor experience and stewardship program. Ensures timely and accurate gift acknowledgments, recognition activities, and stewardship reporting. Collaborates with Marketing and Communications to support donor engagement through direct mail, email campaigns, digital communications, and organizational publications. Ensure donor records and recognition reflect accuracy, consistency, and best practices.
- Grant Management and Reporting: Manages the administrative and tracking functions of the organization’s grant activity. Supports the identification, tracking, submission, and reporting of community, corporate, and foundation grants across Miami-Dade, Broward, and Monroe Counties. Ensure grant awards are recorded properly, monitored for compliance, and reported accurately in coordination with Finance and program leadership.
- Perform other duties as assigned.
Education and Experience:
- Bachelor’s degree required.
- Previous experience in nonprofit fundraising operations, philanthropy finance, development services, or related financial administration strongly preferred.
- Demonstrated knowledge of gift processing, donor databases, reporting, and stewardship compliance required.
- Proficiency in fundraising databases and reporting systems such as Blackbaud is required.
- Strong interpersonal, organizational, and analytical skills required.
- Excellent verbal and written English communication skills required.
- Ability to present information clearly to internal stakeholders and leadership.
- Bilingual English and Spanish is a plus.
Language Skills - Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to deliver effective and persuasive speeches and presentations on complex or controversial topics to top management, public groups, and/or boards of directors.
Mathematical Skills - Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
- Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
- Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
- Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
- Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
- Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
- Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
- Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
- Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
- Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Physical Demands The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
