DescriptionSummary:
The Online Career Advisor is responsible for guiding and supporting learners along their career training services and credentialing journey. This role focuses on providing career advice, monitoring learner progress, and conducting follow-up to ensure successful course completion. The advisor will utilize platforms such as ed2go and other online learning systems to assist participants in achieving their career goals. The position emphasizes personalized guidance, progress tracking, and proactive communication to foster a positive and effective virtual learning experience.
Essential Duties and Responsibilities:
- Provide virtual career advising and guidance to learners enrolled in online training programs.
- Monitor learner progress across platforms such as ed2go.
- Conduct regular follow-up with learners to ensure engagement and successful course completion.
- Analyze learner data and generate progress reports to evaluate outcomes.
- Assist learners with technical navigation and access to online training platforms.
- Collaborate with internal teams to address learner needs and resolve challenges.
- Stay informed on emerging trends in online education and career development.
- Ensure all advising activities meet divisional standards and contractual requirements.
- Responsible for documenting individual results of training activity.
- Responsible for preparing and analyzing statistical data of training services and activities.
- Support and sustain a culture conducive to adult learning and professional growth.
- Maintaining knowledge of new trends and tools in adult learning.
- Implement, monitor, and evaluate the effectiveness of the Goodwill training activity.
- All other duties as assigned.
QualificationsEducation and Experience:
- B.S. Degree in Psychology, Counseling, Social Works, Education, Business, or related discipline.
- Minimum 6 - 8 years of experience in the human services field or providing training and professional development services.
- Proficiency in online learning platforms (e.g., ed2go), LMS administration, and digital communication tools.
- Strong organizational, communication, and interpersonal skills.
- Bilingual (English/Spanish/Creole) preferred but not required.
- Experience working with adults with disabilities and familiarity with virtual training methods is advantageous.
- Experience may be considered instead of education at the discretion of the Vice President of Mission Services.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies
- Problem Solving: Identifies and resolves problems promptly. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem-solving situations. Uses reason even when dealing with emotional topics.
- Oral Communication: Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification. Responds well to questions. Demonstrates group presentation skills. Actively participates in meetings.
- Written Communication: Writes clearly and informatively. Edits work for spelling and grammar. Varies writing style to meet needs. Presents numerical data effectively. Able to read and interpret written information.
- Delegation: Delegates work assignments. Matches the responsibility to the person. Gives authority to work independently. Sets expectations and monitors delegated activities.
- Planning/Organizing: Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Sets goals and objectives. Organizes or schedules other people and their tasks. Develops realistic action plans.
- Professionalism: Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows through on commitments.
- Quality: Demonstrates accuracy and thoroughness. Look for ways to improve and promote quality. Applies feedback to improve performance. Monitors own work to ensure quality.
- Safety and Security: Observes safety and security procedures. Determines appropriate action beyond guidelines. Reports potentially unsafe conditions. Uses equipment and materials properly.
- Attendance/Punctuality: Is consistently at work and on time. Ensures work responsibilities are covered when absent. Arrives at meetings and appointments on time.
- Dependability: Follows instructions, responds to management direction. Takes responsibility for own actions. Keeps commitments. Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies the appropriate person.
- Ethics: Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
- Professionalism: Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows through on commitments.
- Safety and Security: Observes safety and security procedures. Determines appropriate action beyond guidelines. Reports potentially unsafe conditions. Uses equipment and materials properly.
- Appearance/Personality: Professional takes initiative, dependable, accurate, and takes pride in work.
- Teamwork: Gives and welcomes feedback. Supports everyone’s efforts to succeed.
- Diversity: Shows respect and sensitivity for cultural differences.
- Organizational Support: Follows policies and procedures. Supports the organization’s goals and values.
- Motivation: Measures self against standards of excellence.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and /or move up to 20 pounds, and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
Work Environment: While performing the duties of this Job, the employee may be exposed to heavy traffic and floor vibrations. The work environment is moderately noisy.
