Description
YWCA Greater Cincinnati is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. This position plays a key role in supporting this mission through consistent and compassionate engagement. All employes are expected to contribute to a culture that advances the YWCA mission to eliminate racism, empower women, and promote peace, justice, freedom, and dignity for all.
The Safety Specialist Ensures a safe, welcoming, and trauma-informed environment for residents, staff, and visitors by monitoring facility security systems, responding to incidents, and supporting shelter operations.
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PRINCIPAL DUTIES & RESPONSIBILITIES
- Greet all residents, children, staff, volunteers, donors, and community partners coming through Welcome Center.
- Monitor camera (interior & exterior), alarm and intercom systems.
- Facilitate monthly fire drills and complete required documentation.
- Give indoor & outdoor access to residents, volunteers, and partners.
- Initiate intake process.
- Turn on hot room at beginning of shift; manage daily operations of hot room.
- Update emergency service log when needed.
- Attend monthly Incident Review Committee meetings.
- Clean and sanitize the welcome center area during and at the end of each shift.
- Remove and dispose of office trash at the end of each shift.
- Provide and receive completed satisfaction surveys at the time of exit.
- Schedule transportation support approved by the management team.
- Respond promptly to security concerns or incidents and follow established emergency response procedures.
- Other duties as assigned by the Operations Manager or as organizational needs evolve.
CLERICAL/ADMINISTRATIVE DUTIES
- Submit work orders through Limble system as needed.
- Create signage; laminate as needed.
- Complete sign in/sign out sheets for residents and staff.
- Maintain confidentiality and adhere to organizational standards when handling resident or staff information.
- Maintain additional copies on all relevant forms in welcome center.
- Scan and copy paperwork, documentation as needed or requested.
This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by Operations Manager and other management as required.
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Qualifications
Required Education/Experience
- High school diploma or GED required; associate or bachelor’s degree preferred. Equivalent combination of education and experience may be considered.
- 1-2 years’ experience completing clerical/administrative duties preferred.
- CCTV experience preferred..
Preferred Education/Experience
- Associate or bachelor’s degree.
- A minimum of 1-2 years working with clients experiencing homelessness.
- A minimum of 1-2 years working with survivors and families experiencing intimate partner violence/family violence.
- A minimum of 1-2 years demonstrating expertise in trauma informed practices and advocacy services.
Skills/Specialized Knowledge/Abilities
- Advanced attention to detail and accuracy in all work
- Ability to maintain the highest levels of confidentiality regarding business and staff information
- Intermediate ability to work collaboratively with colleagues
Working Hours/Environment
- Monday – Friday, 9a-5p
- Work performed typically in a shelter environment; fully on-site with no remote/hybrid option.
Tools and Equipment Used
- Security wand
- Walkie talkie
- Standard office supplies
- Monitors
- Keys
Travel
- Must have reliable transportation and valid driver’s license.
Physical & Mental Demands
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Frequently required to sit at a desk/workstation for long periods of time.
- Ability to work at a computer terminal for extended periods of time.
- Ability to lift up to 25 pounds occasionally and climb stairs, as some program locations are multi-level facilities without elevators.
- Digital dexterity and hand/eye coordination in operation of office equipment.
- Ability to walk and stand for extended periods and respond quickly in emergency situations.
- Ability to organize and sort closets, drawers, and other spaces.
- Ability to communicate effectively in person and over the phone.
- Body motor skills sufficient to enable incumbent to move around the office and residential environment.
- Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret, support, de-escalate.
