DescriptionMeals on Wheels People is a community-founded and community-driven nonprofit organization. For more than 50 years, we have supported the independence and well-being of older adults throughout the Portland Metro area by providing nutritious meals and meaningful social connections. Guided by our values—integrity, commitment, respect, inclusion, creativity, and teamwork—our staff and thousands of volunteers serve communities across Multnomah, Washington, and Clark counties. Together, we are committed to ensuring that no adult over 60 experiences hunger or social isolation.
Join a mission-driven organization where your work makes a direct impact. We offer a supportive, collaborative environment that values employee well-being, including a four-day workweek, generous paid time off, and a comprehensive benefits package. Benefits include medical, dental, and vision insurance; a 401(k) retirement plan; pet insurance; a wellness program; professional development opportunities; an Employee Assistance Program; and mileage reimbursement.
Meals on Wheels People is seeking a Home Delivery Coordinator who will provide efficient operation of the Meals on Wheels Home Delivery services, training, scheduling of volunteers, oversight of packing, pick-up and delivery, client reassessments, and maintenance of accurate records for MOW clients and volunteers. Provide general office support, kitchen assistance, corporate outreach, and community engagement as needed.
Principal Duties and Responsibilities (Essential Functions)
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Manage the proper preparation and on-time delivery of meals to home-bound seniors following all standards developed by Meals on Wheels People
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Schedule volunteer drivers for each route daily
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Maintain route books with accurate delivery information on MOW participants; make adjustments as needed.
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Follow up on MOW participant if the driver is unable to deliver the meal
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Responsible for home delivery client care, including reassessments, change of condition tracking, and record maintenance; alert Client Service Coordinator and Site Manager as necessary regarding needs/high-risk clients
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Perform Meals on Wheels delivery duties for routes lacking volunteer coverage
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Assist Site Manager as necessary with responsive hunger relief services
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Supplemental meals for clients with food insecurity
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Meal services for partnerships and contracts
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Ethnic meals
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Programming in response to isolation
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Assist Site Manager with corporate outreach and community engagement
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Assist in recruitment, screening, registration, training, and recognition of volunteers
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Complete all required administrative tasks as assigned
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Knowledge of Meals on Wheels People organizational-wide events and fundraising initiatives
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Participate in in-service training and attend required meetings
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Support mission, vision, values, and strategic plan of Meals on Wheels People, Inc.
QualificationsEducation & Knowledge
- High School diploma or equivalent
- Valid Food Handler’s Certification or ability to obtain within two weeks
- Valid driver’s license, auto insurance, and transportation required
- Current ServSafe certification or ability to obtain within 18 months of hire
Skills, Abilities & Experience
- COVID 19 vaccination required
- Proven experience to effectively manage, engage and retain volunteers
- Bilingual/Bicultural English/Spanish, Vietnamese, Russian, Asian, or African languages strongly preferred
- Excellent organizational, record keeping, time management, and multi-tasking skills, including the ability to set priorities and be flexible to last-minute changes
- Ability to work in a team environment and effectively communicate with diverse populations including minority, low income and persons with disabilities
- Strong ability to problem solve and implement solutions
- Ability to repetitively move 25lbs; routinely moves cooler and cooler bags from one location to another and from various heights in preparation of and for the completion of meal delivery; ability to ascend stairs and move around on city sidewalks
- Proficient in computer applications and MS Office including, Outlook, Word, and Excel
- Ability to quickly learn new computer programs; experience with client data management systems a plus
Working Conditions/Physical Demands
Fast-paced, with significant people interaction. May be required to move up to 50lbs, 25lbs repetitively, and frequently position self to stoop, bend, and crouch, sitting for short periods and typing. Dexterity of hands and fingers required for the operation of general office equipment. Must pass drug and alcohol test and criminal background check.
Any satisfactory combination of experience, training, and/or education that ensures the ability to perform the work may substitute for the above qualifications.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This document does not create an employment contract, implied or otherwise; employment in this job is an “at-will” employment relationship.
