Who we are
At Heart & Stroke our mission is to promote health, save lives and enhance recovery. We are committed to a culture that exemplifies our core values: champion health, practice humility, embrace change, drive impact, learn and grow and be heartfelt as we work together to beat heart disease and stroke.
We believe in equity, diversity and inclusion ― it’s embedded in our values and core mission work to support all people in Canada to lead healthier lives. We are committed to applying this principle to cultivate a welcoming environment that embraces diversity among our employees. Candidates from diverse backgrounds, including but not limited to, Indigenous peoples, racialized communities, 2SLGBTQIA+ communities, women, and people living with disabilities are encouraged to apply.
To learn more about our mission, values, commitment to EDI, and the difference Heart & Stroke makes in the lives of people in Canada at every age, please visit our website.
The opportunity
This is a 12-month contract position with 2 roles available. Heart & Stroke offers a remote work environment and candidates can work from anywhere in Canada.
Heart & Stroke sets the national standards for resuscitation care in Canada and is a leading provider of CPR, First Aid, and advanced resuscitation training. The Resuscitation Support Centre (RSC) plays a critical role in this mission by delivering exceptional customer and technical support to the students, instructors, and training agencies who bring our programs to life across the country.
The RSC Associate provides national-level customer and technical support for Heart & Stroke’s resuscitation education programs, resolving routine to moderately complex inquiries. This role combines core support functions with hands-on responsibilities such as account and instructor status management, invoice and payment corrections, Moneris investigations, mid-level technical troubleshooting (e.g., Docebo and Salesforce), roster and portal support, and the application of program policies. More complex or higher-risk issues are escalated to senior support or the Manager, Resuscitation Support Centre.
How you will make an impact every day
Customer Service Excellence:
Serve as first point of contact across students, instructors, and PAs; triage and resolve inquiries in a timely manner, with professionalism and empathy
Maintain comprehensive knowledge of courses, certifications, prerequisites, and policies; disseminate accurate, up-to-date information.
Apply simple policy requirements (minimum teaching, dashboard issues, prerequisites, minimum student requirements); recognize boundaries and escalate beyond scope.
Account Administration:
Process name/email changes, account access, duplicate account merges, certificate lookups, materials.
Process invoice and payment corrections, Moneris investigations, accounts/roster errors, invoice grievances; PA account creation and management (setup, updates, access controls).
Data Integrity:
Technical Support and Portal Operations:
Correct Docebo/Salesforce errors, login conflicts, enrollment/assignment issues, blended key problems.
Who we need
Education
Experience
Skills
What we offer
This role offers a hiring range of $45,000 to $50,000, aligned with our compensation framework and your professional background. Heart & Stroke believes that time off is integral to the personal health and wellness of our employees. We offer paid wellness days and personal days. In addition, we provide health, medical, dental and vision benefits. Furthermore, our staff enjoy flexible hybrid working arrangements and support with reimbursement for mobile phones and home office set up.
Apply now
If you want to join the fight to beat heart disease and stroke while building an engaged and giving community, apply by March 20, 2026. Applicants must be currently residing in Canada and legally entitled to work in Canada. At this time, interviews are currently being conducted via phone or video call, so we look forward to ‘virtually’ meeting you!
Accommodation
We are committed to fostering an inclusive, barrier-free and accessible environment. If you have been contacted for an interview and require accommodation to participate in the recruitment and selection process, please advise and we will work with you.
