Men's Shelter Client Advocate

Atlanta Mission • Full-time • Atlanta, Georgia • 1w ago

Description

Do you feel called to work in a Christian Ministry?

Do you want to work where you make a difference in the lives of others?

Join us at the Atlanta Mission, where we make a difference in the lives of over 1000 men, women, and children every day by providing food, shelter, clothing, counseling, vocational and spiritual guidance. We get to witness radical life transformations.

The Client Advocate plays a vital role in Atlanta Mission’s ministry by walking alongside men in recovery and life transformation. This role builds meaningful relationships with clients, helping them identify barriers, set goals, and move toward lasting stability. Through encouragement, accountability, and coordination of services, the Client Advocate supports clients in progressing through their individualized plans while fostering a safe, respectful, and hope-filled community.

Working collaboratively with multidisciplinary teams, the Client Advocate helps ensure that each client is equipped with the resources, support, and guidance needed to pursue personal, vocational, and spiritual growth.

Client Engagement & Support

Build strong, trust-based relationships with clients, providing encouragement, accountability, and guidance throughout their program journey
Support clients in maintaining stability in their personal lives while working toward individualized personal, vocational, and recovery goals
Encourage and motivate clients to pursue progress while appropriately challenging them to take ownership of their growth and responsibilities
Provide day-to-day support, guidance, and problem-solving assistance as clients navigate barriers to success

Case Coordination & Collaboration

Collaborate regularly with multidisciplinary team members to ensure coordinated support for each client’s progress and needs
Maintain ongoing communication with clients and team members regarding progress, challenges, and next steps in their individualized plans
Assist in coordinating client participation in internal programming, appointments, and external activities

Program Facilitation

Facilitate client classes, workshops, and group meetings designed to promote life skills, personal responsibility, and growth
Help maintain engagement and accountability within program expectations and schedules

Documentation & Reporting

Document client interactions, progress, and relevant updates accurately within the client management system
Prepare and maintain individual client reports and records, ensuring accuracy and compliance with program requirements
Track participation, progress, and outcomes in alignment with established program metrics

Logistics & Client Support

Assist clients in arranging transportation to appointments, interviews, and other program-related activities
Provide transportation for clients when needed and approved, ensuring safe and responsible vehicle use
Coordinate client attendance for program activities, classes, and external engagements

Community Environment

Contribute to a supportive, structured, and respectful community environment that promotes growth, accountability, and stability for all clients

Qualifications

You will uphold the following Christ-Centered values:

Humbly Serve: You strive to live, Love and Lead like Jesus
Faithfully Steward: You honor and wisely use the time, talent and treasures that God has provided
Courageously Innovate: Youare driven towards excellence, you continuously learn, adapt and improve
Joyfully Celebrate: You intentionally appreciate and recognize all that God is doing in and through all the stakeholders of Atlanta Mission.
Strength in Unity: You embrace God’s desire for oneness and kingdom-focused unity

Position Requirements:

Minimum of 1–3 years of professional experience in human services, case management, residential programs, recovery programs, nonprofit ministry, or a related field
Demonstrated ability to build trusting relationships with individuals from diverse backgrounds and life experiences
Experience supporting individuals facing barriers such as homelessness, addiction recovery, trauma, unemployment, or life instability preferred
Strong understanding of trauma-informed care, client advocacy, and strengths-based approaches to support
Ability to encourage, motivate, and hold clients accountable while maintaining empathy and respect
Strong communication and interpersonal skills with the ability to collaborate effectively with multidisciplinary teams
Experience facilitating groups, life skills classes, or client meetings preferred
Ability to maintain accurate documentation and reports using client management or case management systems
Strong organizational skills with the ability to manage multiple clients, priorities, and program activities simultaneously
Comfortable working within a structured program environment with established schedules, expectations, and metrics
Ability to assist with client transportation as needed, including maintaining a clean driving record (MVR)
Commitment to the mission, values, and Christian ministry environment of Atlanta Mission

Physical Requirements:

Must have the ability to remain in a stationary position (standing, walking or sitting)
Must have the ability to stoop, kneel, crouch, or crawl
Must have the ability to constantly operate a computer and other office equipment, such as a copy machine, calculator and computer printer
Must be able to communicate accurate information
Must be able to occasionally lift up to 10lbs
Must have peripheral vision and depth perception

Environmental Job Requirements:

Occasionally exposed to outdoor weather conditions
Occasionally exposed to fumes and airborne particles
Moderate noise as in a business office environment

What we Have to Offer You & Your Family

Insurance Coverage:
- Health Insurance: up to 76% of company-paid
- Life Insurance and Short-Term Disability: 100% company-paid
Leave Benefits:
- Paid Time Off (PTO):120 hours/year (or 3 weeks) during your first year
- Holidays: Ten paid holidays per year
- Mental Health Days: 4/year (1 per quarter)
Retirement Savings Opportunities (403(b) Plan:
- After one year of service, we provide a company match of 50% of your deferral up to 5%
- After one year of service, we provide a 4% discretionary contribution, if you contribute at least 1%
Pre-Tax Savings Accounts:
- Flexible Spending (FSA)
- Health Savings Accounts (H.S.A)
Additional Benefits at No Cost to You:
- Travel and Employee Assistance Program (EAP)
- Employee Advocacy Services