DescriptionYWCA Greater Cincinnati is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. This position plays a key role in supporting this mission through consistent and compassionate engagement.
JOB SMMARY
The Youth and Family Services Coordinator provide case management specific to families temporarily residing in the YWCA’s Hamilton Co. or Clermont Co. domestic violence shelters. The Youth & Family Services Coordinator implements weekly program activities for youth, workshops, and parenting support, as well as works in consultation with the Coordination team and Client Services Manager.
PRINCIPAL DUTIES & RESPONSIBILITIES
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Works on-site with families at both House of Healing and House of Peace.
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Completes enrollment with school-aged children.
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Administers ASQ assessments (Ages and Stages) with all eligible children residing in shelter.
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Develops and implements an individual case plan with residents assigned by the Client Services Manager.
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Ensures the provision of up-to-date and viable information, options, and referrals to residents relative to legal, medical, counseling, housing, educational, and employment opportunities.
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Input intakes, exits, client documentation, service delivery, case notes, hotline information in HMIS system, and other databases.
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Submits Sweet Cheek Diaper Bank orders, picks up orders, and turns in satisfaction surveys to Sweet Cheeks Diaper Bank.
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Coordinates monthly Parenting Classes with 4C for Children.
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Plans and facilitates 2 parenting workshops per week.
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Works closely with Intervention Coordinators to coordinate daycare for infants and children under 5 years of age.
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Facilitates at least 3 planned groups for children each week.
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Works one-on-one with children.
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Conducts weekly conferences with parents.
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Documents program activities and resident interactions within HMIS system or individual trackers.
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Works with volunteers to plan/implement Children’s Program activities.
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Monitors parent/child relationships.
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Supports behavior management techniques.
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Prepares statistics as directed by Director.
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Attends all mandatory staff meetings and in-services.
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Sanitize furniture, toys, electronics, and tidy up both playrooms and teen room, daily.
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Other duties as needed or assigned by the Client Services Manager.
Clerical/General Administrati
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Responds to routine email, phone calls, etc.
- Makes copies, prints documents, scan documents, etc.
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Files paperwork (physical and digital filing systems).
Key Relationships
- Interacts with Client Services Manager, Advocate Manager, Operations Manager, Director of Shelter Services, Senior Director, team members, volunteers, residents and their children, schools, and other organizations in support of advocating for families.
This job description does not constitute a written or implied contract of employment. This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer reserves the right to revise or change job duties and responsibilities as the need arises.
QualificationsRequired Education/Experience
- High School Diploma/GED with 3+ years of experience working with children and/or families.
- A minimum of 1-2 years providing direct case management to clients experiencing homelessness.
- A minimum of 1-2 years working with survivors and families experiencing intimate partner violence/family violence.
- A minimum of 1-2 years demonstrating expertise in trauma informed practices and advocacy services.
Preferred Education/Experience
- Bachelor’s degree.
- A background or completed college courses in social work, psychology, or human services.
- BSW license.
Skills/Specialized Knowledge/Abilities
- Political and social sensitivity
- Able to commit to the needs of children and knowledge of the dynamics of abuse.
- Excellent communication skills
- Ability to work independently.
- Ability to maintain confidentiality especially as it relates to location, staff, staff/client interaction and client files.
- Ability to exercise flexibility, mature judgement, confidence and understanding of the dynamics of domestic violence.
- Ability to support the YWCA purpose to empower women and our One Imperative to eliminate racism.
Working Hours/Environment
- 37.5 per week; schedule may vary.
- Full on-site position
Tools and Equipment Used
- YWCA laptop, copier, fax/scanner, phone, and other typical office equipment
Travel
- Travel weekly between House of Healing & House of Peace; frequency to be determined by Client Services Manager.
- As required with respect to job responsibilities and business needs.
Physical & Mental Demands
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Frequently required to sit at a desk/workstation for long periods of time.
- Ability to work at a computer terminal for extended periods of time.
- Digital dexterity and hand/eye coordination in operation of office equipment.
- Light lifting and carrying of supplies, files, etc.
- Ability to speak to and listen to employees/clients via phone or in person.
- Body motor skills sufficient to enable incumbent to move around the office environment.
- Ability to analyze sourcing data, benefits and other reports and make recommendations.
- Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret.
