DescriptionYWCA Greater Cincinnati is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. This position plays a key role in supporting this mission through consistent and compassionate engagement.
This position is responsible for the daily administrative operations of the development department, focusing on accurate gift entry, donor acknowledgment, and financial record reconciliation. The Coordinator manages the volunteer program by facilitating orientations, processing onboarding paperwork, and tracking service hours across the organization. Additional duties include generating standard department reports, maintaining database integrity, and providing logistical support for mailings and event registration. By handling routine donor inquiries and clerical tasks, this role ensures the consistent and organized execution of the department’s daily fundraising activities.
PRINCIPAL DUTIES & RESPONSIBILITIES
Data & Financial Operations
- Daily entry of all contributions (cash, checks, credit cards, and in-kind) into the CRM database with high accuracy.
- Manage the production and distribution of timely, personalized donor acknowledgment letters and tax receipts.
- Lead the monthly reconciliation process with the Finance Department to ensure fundraising software and accounting ledgers align.
- Generate monthly department reports.
- Supply donor lists as needed for department use.
Volunteer Program Coordination
- Lead bi-monthly volunteer orientations and manage all onboarding documentation, including background checks, in coordination with HR.
- Collaborate with the VP of Programs and department heads to identify needs and strategically place volunteers across the organization.
- Coordinate with the communications contractor to market volunteer opportunities.
- Implement regular surveys to measure volunteer satisfaction.
- Maintain accurate records of volunteer hours, skills, and contact information.
Event & Campaign Support
- Provide support for signature events, including tracking RSVPs.
- Assist the Director of Development with the logistics of direct mail and digital giving campaigns.
- Provide administrative tools and support to community members hosting external fundraisers for the YWCA.
Clerical/General Administrative
- Support development of landing pages for fundraising appeals and events.
- Responds to routine email, phone calls, etc.
- Makes copies, prints documents, etc.
- Files paperwork
This job description does not constitute a written or implied contract of employment. This job description is not intended and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer reserves the right to revise or change job duties and responsibilities as the need arises.
QualificationsEducation/Experience
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Bachelor’s degree in related field of study and/or equivalent education/experience.
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Experience working with CRMs; Raiser’s Edge preferred.
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Proficient with Microsoft Office.
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Experience with business writing skills.
Skills/Specialized Knowledge/Abilities
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Political and social sensitivity
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Ability to multi-task and work independently
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Excellent written and verbal communication skills.
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Detail oriented with strong administrative, organizational and computer skills.
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Knowledge of office procedures.
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Ability to maintain confidentiality particularly as it relates to donor and financial information.
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Ability to work with individuals across the spectrum of gender, race, religion, ethnicity, national origin, sexual orientation and socioeconomic background.
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Ability to reflect the YWCA mission to empower women and eliminate racism in work performance
Working Hours/Environment
- 37.5 hours per week, extended hours during peak times
Tools and Equipment Used
- Computer, printer, copier, fax/scanner, phone, and other typical office equipment
Travel
- As required with respect to job responsibilities and business needs.
Physical & Mental DemandsThe physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Frequently required to sit at a desk/workstation for long periods of time
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Ability to work at a computer terminal for extended periods of time
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Digital dexterity and hand/eye coordination in operation of office equipment
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Light lifting and carrying of supplies, files, etc.
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Ability to speak to and hear employees/clients via phone or in person
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Body motor skills sufficient to enable incumbent to move around the office environment
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Ability to analyze sourcing data, benefits and other reports and make recommendations
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Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret
