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Crisis Care Specialist I

Casa Pacifica Centers For Children & Family • Full-time • Santa Maria, California • 11m ago

Job Details

SM Location - Santa Maria, CA

Full Time

Bachelor Degree

$21.00 - $33.00 Hourly

Nonprofit - Social Services

Wage band range $21.00 to $33.00 per hour; however, it is ultimately determined by contract obligations, the scope of the position, the candidate's relevant experience, and internal equity. Bilingual in Spanish, preferred and position is eligible to test for a bilingual pay incentive. This position will not be offered as a remote workstyle.

Under the direction of the SAFTY Program Manager is responsible for implementing crisis planning and relationship building with high-risk children and families in Santa Barbara County as the primary means of preventing psychiatric hospitalizations, use of an emergency room or use of public resources such as the police. The Crisis Care Specialist carries out the mission of Casa Pacifica as it relates to crisis interventions as needed at a child's home, school, or other community setting.

DUTIES AND RESPONSIBILITIES (illustrated by typical activities):

Assist in development and implementation of pre-crisis services to existing clients of Santa Barbara County Children’s System of Care. This will include the development of a reactive crisis plan (dealing with an immediate crisis) as well as a proactive crisis plan (preventing/reducing crisis).
Assist children and their families in implementing their reactive crisis plan when needed and in deescalating the crisis situation. Ensure the safety of the child and others in the immediate situation and activate additional resources if needed to ensure the safety of the child and others.
Works closely with all members of the treatment team of existing clients pertaining to crisis services as outlined in the child’s crisis plan.
Assist clients and their families in preventing and reducing crisis situations by using behavioral interventions like stress reduction techniques, relaxation training, stress reduction techniques among others.
Respond to emergency referrals from members of the public (i.e. schools) and crisis services (i.e. law enforcement) immediately via telephone and respond face-to-face within 60 minutes.
Develop and implement a crisis plan in response to an emergency crisis call and assist the child, family and other involved parties with deescalating the situation and ensuring the safety of the child and others in the immediate situation.
Follow-up with child and family within 24 hours of responding to an emergency crisis call and assist the family in debriefing the episode and determining what services the family needs in order to prevent future emergencies from arising.
Assist families with referrals to community resources and accessing these resources.
Available on-call for immediate crisis response per assigned on-call schedule developed monthly by your Program Manager. Available for weekend and Holiday shifts covering the crisis hotline from 8:00am – 8:00pm based on the needs of the SAFTY Program.
Keep detailed notes in accordance with Medi-Cal requirements for each contact made with regards to services.
Attend assigned staff training programs and outside training events and conferences.
Meets with supervisory team at assigned times to review clients and crisis calls as well as program problems and/or progress.
Maintains confidentiality and HIPAA regulations in all matters within the organization with respect to personnel, operations and children.
May perform other duties as assigned from time to time.

EDUCATION and/or EXPERIENCE: Related Bachelor Degree with a minimum of 6 months full time experience providing direct care experience in a mental health setting and/or support services to mental, required. Bilingual in Spanish, preferred.

CREDENTIALS: Community First Aid and Cardiopulmonary Resuscitation (CPR) certification, 5150/5585 certificate, Medi-Cal Documentation training required.

OTHER SKILLS AND ABILITIES: Must have good working understanding of child and adolescent development, behavior management and family dynamics. Must have aptitude to deal with severely emotionally disturbed children/adolescents in a variety of settings. Valid California Driver’s License with clean driving record. Use of personal car is required; mileage reimbursement. Must have proof of insurance. Must maintain a positive driving record; report tickets and driving points to SAFTY Program Manager as they occur. Abides by Casa Pacifica travel policy.

Casa Pacifica offers:

Comprehensive benefits package, including 401k with up to 5% fully vested employer matching contributions made after first year of service
Medical, Dental & Vision Insurance options
Flexible spending and dependent care programs
Excellent training opportunities
Education/tuition assistance programs
Group Discount Pet Insurance
Aflac Critical Illness, Accidental & Dental supplemental plan options
Employee Assistance Program
- Free Confidential Crisis Line 24/7 (365 days a year)
- 4 face to face or telephonic sessions per issue
  - Stress, Anxiety, Depression
  - Life transitions
  - Grief and Loss
  - Divorce
  - Conflict Resolution
  - Substance Abuse
  - Work-Life Counseling
  - Free Legal and Financial consultations
  - Identity Theft Recovery Services

Casa Pacifica restores hope, enhances resilience, and strengthens community connections for children, young adults, and families.

We are a diverse and inclusive team providing excellent services to all our communities. Our team members are empowered to share their identities, ideas, and perspectives. A culture built on diversity, equity and inclusivity is essential to creating a safe and healing environment at Casa Pacifica.

Casa Pacifica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. All applicants will be given full consideration under state, local, and federal law.

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