Who We Are
Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.
Who We Serve
Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.
What We Offer
- Pay Range: $22.19 - $24.02 per/HR. Compensation may vary based on skills, experience, education, and location.
- We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!
- Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.
JOB SUMMARY
Works within the vision, mission, and philosophy of the agency. The Cal-AIM Housing Navigator reports to the Cal-Aim Program Manager of Housing and is responsible for ensuring members authorized by the Managed Care Plans are provided with timely and quality housing transitional navigation services, housing deposits, and housing tenancy and sustaining services throughout the county. The Cal-AIM Housing Navigator provides and delivers Community Supports housing services, collaborates with the local Continuum of Care (CoC) homeless services systems, Managed Care Plans (MCPs), and Enhanced Care Management (ECM) providers to provide quality services to members. The Housing Navigator-CalAIM Housing must possess experience in the housing and homeless arena and knowledge of the Housing of Urban and Development (HUD) funding and regulations. Requires solid communication and organizational skills, along with the ability to successfully operate in a managed care setting.
RESPONSIBILITIES AND DUTIES
1. Works actively with the program’s other team members to develop strategies for outreach to consumers who tend to isolate themselves.
2. Demonstrates a commitment to consumer choice and empowerment.
3. Demonstrates an ability to develop respectful interpersonal relationships with consumers while maintaining appropriate boundaries.
4. Assists and supports consumers with identifying, linking to and appropriately utilizing healthcare resources including the member’s primary care physician as well as specialty care providers, dental care and vision care, if applicable.
5. Assists and supports members with linking to and utilizing education and employment services.
6. Increases awareness and provide linkage to self-help programs and consumer advocacy organizations that promote recovery.
7. Encourages and supports members’ skills and talents.
8. Participates in off-site presentations introducing the program to community partners and potential new consumers.
9. Attends and participates in staff meetings on a regular basis to provide input towards program development and staff training.
10. Attends and participates in scheduled supervision to provide or receive input towards program development and staff training.
11. Exhibits a non-judgmental approach to effective listening maintaining, respectful eye contact and an appropriate level of engagement.
12. Reports to work on time and maintains reliable and regular attendance.
13. Models the agency’s mission and core values in all communication and correspondence.
14. Communicates effectively in a culturally competent manner with a diverse member population and promotes favorable interaction with managers, co-workers and others.
15. Provides caregivers or other support system with information about the agency, process and procedures, and the various roles to assist them.
16. Participates in continuous learning process as it relates to engaging consumers.
17. Completing intakes and assessments to determine clients' housing needs and identify clients requiring completion of HMIS CES Surveys.
18. Meeting with clients on a weekly basis to monitor and evaluate housing progression
19. Assisting clients with developing an individualized housing support plan based upon the housing assessment.
20. Identifying and securing available resources to assist with subsidizing rent and identifying affordable housing options, including but not limited to:
a. Evaluating the rental market.
b. Networking with potential landlords to develop relationships and build housing stock.
c. Assisting with housing applications, including gathering and compiling supporting documents.
d. Assisting with applications for supportive and subsidized housing.
21. Conduct pre-inspections of identified unit to ensure it meets Housing Quality Standards (HQS)
22. Assist clients with requesting security deposit assistance, and set up fees (ie; utility arrearages and deposits).
23. Assistance with obtaining necessary household goods that ensure the access and safety of each individual client (ie; hospital beds, hoyer lifts, HVAC, and pest control services, etc.).
24. Provide landlord/tenant mediation services to address issues and concerns, and help clients maintain their permanent housing.
25. Educate clients on Landlord/Tenants rights.
26. Maintaining documentation of services provided as required by the program contract and Agency standards by completing service notes, documentation in HMIS and Salesforce; and completion of all required documents in accordance with HUD and funding source.
27. Maintain housing charts in accordance with Agency and contractual requirements and guidelines.
28. Conduct health & safety home visits, including unit habitability inspections.
29. Early intervention services that identify potential behaviors that may jeopardize a client’s housing, such as: late rental payments, hoarding, substance use, and other lease violations.
30. Collaborate and provide linkage to community resources to prevent eviction when clients housing is potentially jeopardized.
31. Assist with benefits advocacy, including assistance with obtaining identification and documentation for SSI eligibility, and support with SSI application process.
OTHER DUTIES AND RESPONSIBILITIES
- Practices self-care remains aware that others may be contending with stress and treats other with grace.
- Performs other related responsibilities, as assigned, to support specific department/business needs.
JOB SPECIFIC COMPETENCIES
Conflict Resolution
- Documents Clearly and Accurately
- Encouraging Customer Focus
- Learning on the Fly
- Time Management
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MINIMUM EDUCATION AND/OR EXPERIENCE
- Bachelor’s degree or equivalent experience in a social service-related field or 3 years of combined experience, related to case management, housing supportive services and working with the homeless population.
- Knowledge of housing rights pertaining to homelessness, and low- and moderate-income housing
OTHER SPECIFIC REQUIREMENTS
- Must possess a valid California driver's license and maintain an insurable driving record under the agency’s liability policy (if driving two or more times per week on company business) OR if driving is not required, demonstrated ability to use public transportation, if applicable.
- Must know or quickly acquire extensive knowledge of local community resources.
PREFERRED QUALIFICATIONS
• Bachelor’s degree or equivalent experience in a social service-related field preferred
HIGHLY DESIRABLE QUALIFICATIONS
- Knowledge of Coordinated Entery Systems (CES), local Continuum of Care system, local housing authorities, and ability to create partnerships with local landlords, realtors, property management companies as an effort to build housing stock.
- Have training in Motivational Interviewing, Trauma Informed Care, Harm Reduction and other related trainings.
- Demonstrate ability to work effectively and professionally with diverse communities.
- Possess a high level of tolerance and understanding for individuals with urgent and multiple case management and health needs.
- Work just as well independently as they do on a team.
- Exercise mature judgement, and are highly motivated, self-starting and proactive.
- Are excellent at communicating, whether in writing or verbally.
- Have a strong sense of prioritization and can coordinate multiple demands in a high-pressure environment.
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Equal Opportunity Employer
We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.
