The essential element of the Regional Account Manager position is to develop, maintain, and expand professional relationships with community businesses and organizations through quality customer service with the goal of adding donations from new groups and increasing donations from existing groups. The Regional Account Manager is responsible for all aspects of the blood drive recruitment process within an assigned territory in order to ensure successful drives and achieve collection goals. This includes, but is not limited to booking the drive, education, marketing, and coordination of the drive.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Recruits donor groups within the assigned territory to run blood drives. Develops and maintains positive and professional relationships with blood drive coordinators and organizations.
Trains, motivates, and directs blood drive coordinators and committees to assure successful and productive blood drives, including planning and marketing of the drive.
Provides the highest level of customer service to internal and external customers.
Plans and executes efficient blood drives, maintaining a high level of attention to detail, acceptable accuracy for blood drive projections, and appropriate utilization of resources.
Works strategically to recruit donors with the goal of gaining new donors and donor groups, and increasing donation frequency.
Schedules blood drives to provide a consistent supply of blood and achieve collection goals.
Responsible for acceptable monthly performance against key performance indicators, such as but not limited to: individual collection goal, projection accuracy, and DaSH (donors per staff hour).May serve as official LifeStream representative at any time, any size occasion, or within any context or venue; may be required to make statements as a LifeStream spokesperson.
Other duties as assigned.
CUSTOMER INTERACTION/PROBLEM-SOLVING:
Must maintain a high standard for conscientious, courteous and enthusiastic service to internal and external customers and the public in general. Must make customer’s needs a high priority in face-to-face or telephone contact. Must consistently deliver service in a timely, accurate, professional and friendly manner. And/or demonstrates a high level of problem-solving skills.
COMPLEXITY:
Work mostly includes various duties involving different and unrelated processes and methods. Decisions on what needs to be done frequently require analysis of the subject in each assignment, and chosen course of action may be selected from several alternatives. Work involves conditions and elements that must be analyzed to identify interrelationships. Work may often include varied duties requiring many different and unrelated processes and methods such as those relating to aspects of administrative or professional fields. Decisions by the employee as to what needs to be done include assessment of unusual circumstances, variations in approach, and incomplete or conflicting data.
NATURE AND EXTENT OF SUPERVISION PROVIDED TO THE POSITION:
Overall, objectives and resource allocations are determined by the Supervisor, providing broad administrative direction, with assignments given in terms of broadly defined missions or functions. Employee plans, designs and carries out programs, projects, studies, or other work independently. Results are considered technically sound by virtue of the employee’s expertise, and are generally accepted with review only for conformity to objectives, contribution to program goals, or advancement of technological understanding.
