Goodwill Industries of Northern Illinois is seeking a full-time Department Manager. Department Managers are responsible for supporting all aspects of the retail operation while providing specific oversight of a specialized department.
Responsibilities
- acting as an expert in their designated area, taking ownership for merchandising, production results, quality control, and overall operation of the area (specific departments include - Sales Floor, Back Room, and Wares Processing)
- supporting goals for financial results, including sales growth and increased average sales
- understanding all store functions (sales, donations, textiles, and wares)
- operating as manager on duty
- acting as a leader in safety through following procedures
- training and providing day to day assistance to associates and providing feedback to the Store Manager
- helping to manage overall flow and inventory of donated, new, and seasonal goods
- merchandising store effectively through displays, timely features, and end caps
- promoting exceptional internal and external customer service through effective communication
- maintaining a responsive and respectful demeanor with others within the organization
- demonstrating a regard for Goodwill assets
- living Goodwill values
- other duties as assigned
Qualifications
The Department Manager must have:
- a High School degree (or its equivalent), but an Associate’s or higher is preferred
- a minimum of 3 years of retail or other relevant experience
- the ability to lift 40 pounds (and occasionally up to 80 pounds)
- the ability to stand, bend, lift, and reach for long periods of time
- ability to work in a retail and warehouse/backroom setting
In addition, the ideal candidate has:
- familiarity with retail concepts, practices, and procedures
- the ability to provide oversight to employees (supervisory experience is preferred)
- the ability to effectively communicate with customers
- the ability to set and achieve goals through prioritization and organization of tasks
- a sense of urgency to address customer needs
- high ethical practices and exceptional decision making skills
- ability to follow instructions and work independently; the ability to follow all safety rules
- a proficiency in computer skills including internet operations and Microsoft Word, Excel; and Outlook
Additional information
This is a full-time opportunity with benefits, including:
- health insurance
- vision insurance
- dental insurance
- basic life insurance
- 401(k) options (retirement savings)
- vacation day accrual
- paid holidays
- tuition reimbursement
*Please look for a survey in your email upon submitting your application*
