Put Your Heart to Work!
At AbleLight, we believe the world shines brighter when people with developmental disabilities achieve their full potential. We pioneer life-changing services that empower the people we serve to thrive.
The Annual Giving Coordinator serves as an integral part of the fundraising team at AbleLight by providing administrative and process support to the Annual Giving Team for annual donor cultivation, solicitation and stewardship. In collaboration with colleagues, this position focuses primarily on supporting growth and sustainability of the Annual Giving program through its direct response efforts. Specifically, the Annual Giving Coordinator is responsible for ensuring direct mail appeals and digital campaigns targeted at donors are delivered correctly and on time.
The coordinator will also be responsible for tracking the success of campaigns to assist with making informed decisions for future campaigns. This position will also perform a variety of administrative and management support tasks and will serve as the first point of contact for annual donors who want to engage deeper in AbleLight.
Requirements:
- Bachelor’s Degree or equivalent work experience
- 3-4 years of relevant experience in non-profit solicitation, stewardship, donor relations that aid donor renewal, upgrade, recapture, and acquisition.
- Previous work in direct response fundraising or marketing a plus.
- Excellent project management and organizational skills.
- Ability to manage multiple tasks and deadlines at one time.
- Effective in partnering with team and in building donor relationships via remote communication.
- Proficiency in donor database platforms and/or CRM.
- Proficiency in MS Office applications (Excel, PowerPoint, Word).
- Strong ability to organize and prioritize work, be proactive, take initiative, resolve problems, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner.
- Vision, commitment, and experience in achieving goals and pursuing excellence is critical.
- Aware of current trends in solicitation and stewardship that aid donor renewal, upgrade, recapture, and acquisition.
Benefits:
We support the whole person and have designed our benefits with you and your family's total well-being in mind:
- Health and Wellness: Medical, Dental, and Vision benefits starting the first of the month following 30 days of employment and access to Teladoc.
- Financial Wellness: 403(b) Retirement Savings Plan with 3.5% matching contributions, Health Savings Account, Flexible Savings Account, and Basic Life, AD&D, STD, and LTD insurance.
- Work/Life Balance: Paid Time Off (PTO), Tuition Reimbursements.
- Hybrid work environment with the ability to travel as business needs to support Advancement Officers with events.
- Base salary range all depending on experience and education, $48,562.50-$65,000.
- We are now also offering Any Day Pay. With Dayforce Wallet, you get access to your pay as soon as you've earned it at no additional cost to you.
Responsibilities:
Administrative, Process Support and Direct Response:
- Work closely with the rest of the Advancement team to create an exceptional giving experience across the organization (both online and offline) that makes donors feel understood, drives future results, and strategically uses our resources toward key initiatives.
- Partner with the Director of Annual Giving to strategize and implement donor acquisition, renewal, and reinstatement direct response techniques for annual donor base.
- Offer assistance in copy writing and editing direct mail appeals, email solicitations, web pages, acknowledgement letters, and welcome letters.
- Manage production schedule, workflow, data, and deadlines to develop and deploy successful print and digital solicitations.
- Partner with Director Annual Giving, Manager Data Analytics and MarComm team to prepare data for all direct response efforts.
- Develop a deep understanding of direct response fundraising focused on segmentation strategy and channel optimization (with a focus on renewal, upgrade, re-acquisition, and/or donor acquisition).
- Working closely with the data analytics team, gain a robust understanding of our donor base in order to ensure smart segmentation tactics and craft communications that inspires greater engagement and grows giving.
- Liaise with external vendors (printers, designers, mail house) to ensure the timely distribution of in-house development mailings.
- Actively research best practices, growing trends and new research within Annual Giving; share this research with the rest of the team. Take charge of implementing these new ideas as appropriate.
- Ensure the CRM is updated with all activities, tasks, appeals etc. Ensure excellent records of all appeals and direct response efforts.
- Track success across campaigns and use best practices in direct response to analyze results and drive toward greater success.
Development Operations and Stewardship Coordination:
- Team with leadership team to document and implement policies and procedures across giving levels: major giving, planned giving, new donors etc.
- Work closely with the Director of the Annual Fund to organize and engage administrative tasks for the development department including but not limited to acknowledgement letters, welcome packets, event invitations etc.
- Receive all donor-initiated questions/comments that arrive by mail, email, or phone, ensuring a prompt response, providing excellent customer service, and utilizing sound judgement to escalate where appropriate. It will be important to pass along donor-initiated questions/comments to Advancement Officers who may be assigned to those donors in their donor portfolio.
- Serve as the office liaison for the department and assist Advancement team members when they need additional materials.
Business Acumen:
- Actively participate with fundraising team members to assess donor behavior and contribute to the development of engaging strategies.
- Execute donor recognition messages that are personal, meaningful and demonstrate impact.
- Perform other relevant duties as assigned such as special projects, programs, and department activities.
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