Charlotte Family Housing
Resident Advisor
Job Objective:
To provide oversight to all shelter locations within the CFH continuum
Duties:
- Provide general supervision to families in shelter
- Monitor security cameras
- Assist applicants
- Assist callers, provide resources to callers
- Engage families and establish rapport by interactions with residents
- Discuss house-related issues with shelter operations team to address any behavioral issues
- Monitor all household supplies and needs; Report all maintenance service requests in staff log
- Document all interactions with families, activities, volunteers, and visitors in staff log
- Assist families with accessing household items such as food, cleaning supplies, etc.
- Engage and assist volunteers during planned events, overnights, dropping off meals, etc.
- Turn over rooms as a family moves out to prepare for the new families
- Organize donations
- Routinely walk hallways and shared living areas of the shelter to ensure safety of residents
- Contact shelter manager to report emergencies
- Attend All-Staff and Resident Advisor team meetings
- Participate in on-going trainings as scheduled
- Operate from Charlotte Family Housing's Empowerment, Trauma Informed Care, and Stages of Change models
Qualifications:
- Strong verbal and written communication skills and professional telephone etiquette
- Be able to relate to residents, donors, volunteers and colleagues
- Must possess the ability to handle information in a professional and confidential manner
- Remain on site and awake and alert at all times while on duty
- Abide by agency confidentiality policy
- Basic computer skills, Microsoft Outlook, Microsoft Word, Microsoft OneNote
Requirements:
- High school diploma with two years of work experience in the Human Services Field
No calls, emails, or visits please.
The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned.
The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.
