Title:Shelter Director
Program:Ana’s Place
Program Description:
Ana’s Place is a 108 bed 24/7 emergency shelter for homeless men diagnosed with mental illness and/or substance abuse. Our comprehensive services include case management, individual and group counseling, recreational activities and housing placement assistance. Additionally, psychiatric services are provided Monday through Friday, staffed by a psychiatrist, nurse practitioner, registered nurse, and a licensed practical nurse.
Overall Responsibilities:
Under the general direction of the Deputy Director for Mental Health Services, with the widest latitude for independent action and decision making, the Shelter Director for Ana’s Place is responsible for the overall management of the shelter, providing leadership, direction, guidance, coaching and direct and indirect supervision to the staff to enable them to implement the policies and program initiatives to effectuate the proper delivery of services to the targeted client population; performs related work.
Essential Duties and Responsibilities:
The essential duties of the Director include but are not limited to the following activities:
- Overall responsibility for the management of the facility, as well as program development and implementation to ensure the objectives of the programs are being achieved; that clients are being referred to programs, and are addressing the issues in their Independent Living Plan; initiates corrective action as appropriate.
- In conjunction with the Assistant Shelter Director, has overall responsibility for the day-to-day operation of the facility with respect to workload allocation and staff productivity; insuring the shifts are adequately staffed; basic services are being provided to clients; and theinterior and exterior of the facility are clean and conform to established standards.
- In collaboration with the Clinical Director, determines policy for the clinical programs. Ensures that the Clinical Director and staff are providing quality care to the clients and ensures comprehensive as well as individualized plans for clients.The Director participates in the weekly Case Review meetings.
- Manages the personnel allocation for the shelter, including hiring staff, monitoring performance, initiating disciplinary action, including termination, where appropriate. Also, ensures staff development and training on an individual and group basis.
- Ensures that staff is adhering to agency guidelines regarding any procurement of goods and services and that documentation is provided to the Facilities, Operations, and Finance Departments to facilitate timely payment to vendors.
- Handles community relations activities which include maintaining a positive relationship with neighboring community and overseeing the creation of partnerships with community based service providers; regularly attends the District Service Cabinet meetings.
- Regularly meets with direct reports on an individual and group basis to clarify roles and approaches to delivering services to the clients, making corrective recommendations as appropriate.
- Ensures that all information on Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) is prominently displayed and observed by all staff.
- Interfaces with other city/state agencies as needed to better serve the clients, insuring the timely completion of weekly, monthly or annual reports.
- Ensures timely submission of supporting documents to respond to federal, state and city audits as well as any legal claims or lawsuits filed by clients and staff.
- Available to respond to emergencies on a 24/7/365 basis, especially after normal work hours and on weekends.
Physical Activities
While performing the duties of this position, the Shelter Director must walk between the two floors of the facility in order to observe staff and to see clients. The Director also walks the exterior of the building to ensure that a proper appearance is being maintained. In addition, the Director must stand to talk to clients and staff, sit for extended periods of time at the computer, and bend, or squat to get records from the files.
Qualifications:
- A Master’s degree in social work, public administration, psychology, education, sociology, occupational or physical therapy, or other human services field.
- A minimum of five (5) years of progressively responsible experience working with mentally ill individuals or homeless individuals with either a diagnosis of mental illness or a substance addiction or managing a residential building providing services to homeless individuals. Two (2) years of the required experience must have been in a managerial or supervisory capacity.
- Leadership: Demonstrated ability to manage and motivate staff to accomplish stated goals and objectives of the program while developing their individual and group skills.
- Program Evaluation and Performance Management:Must collaborate with our Performance Evaluation and Quality Assurance Department (PEQA) and develop/ exhibit the ability to independently evaluate and manage program performance using data.
- Team Building: Through demonstration, develops and fosters a team spirit to enable staff to overcome the challenges of providing needed services to a special client population. While professionalism is stressed at all times, there is latitude for a compassionate and empathetic approach to dealing with staff and clients.
- Communication:Excellent oral, writing and listening skills must be a component of the management style of theDirector.
- Organizational skills: The ability to work well in a highly pressured environment, and meet the short term and long term mandates of the program.
- Interpersonal skills: An ability to interface with clients as well as all levels of staff.
- Computer skills: Knowledge of case management softwares as well as a proficiency in Microsoft Office Suite.
All newly hired Project Renewal staff must provide verification of being fully vaccinated against Covid-19.
