The Renaissance West Community Initiative (RWCI) Operations Director (ODM) will assist the RWCI Chief Executive Officer (CEO) and Chief Operating Officer (COO) in managing interdisciplinary projects across business areas, focusing on: Workflow Management, Grants Fulfillment, Policy and Protocol Management; as well as, have a positive impact on Organizational Culture/Behavior; and maximize productivity and satisfaction of staff, volunteers and other stakeholders. The OD will assist with financial administration functions, contract management, interfacing with the Technical Support team, and serving as liaison with building management for two locations. The OD will serve as administrative project manager for RWCI projects, provide support for full program and extended service implementation and be responsible for office and staff stability supports.
Position Description
The Operations Director will report to the Chief Operating Officer and assist with assuring smooth operations of RWCI environments by managing all aspects of quality and productivity. The Operations Director will make a significant contribution to the vibrancy of a small, relatively new organization by also supporting the overall success of the organization. The Operations Director will:
- Provide contract and financial management by
- monitoring and tracking organizational agreements and contracts
- assisting with the contract development process
- managing and processing organizational payables and reimbursements
- maintaining related records
- working with staff and accounting department to monitor and report on organizational budget and financial status
- work with Grants Manager to assure that RWCI grant criteria are fulfilled on schedule and budget
- Serve as primary contact and coordinator of the office and business environment by
- assessing, recommending and implementing office productivity solutions
- managing office systems and network outages
- managing facility calendars, room scheduling, etc.
- serving as liaison to property management regarding maintenance/technology issues
- developing and maintaining a Processes and Procedures manual
- interfacing with the HR department in process and procedures development and compliance
- developing, maintaining and distributing emergency procedures, contact lists and IT "emergency" information
- assisting with development and implementation of procurement process
- leading development of general office procedures
- assisting with aligning services/programs for maximum impact
- assisting with developing and implementing strategies that maximize the synergies among programs and operations
- ensuring alignment of RWCI programs and operations
- facilitating effective communication with and among all RWCI programs
- assisting staff in providing needed logistical support to program partners to ensure smooth operation of program offerings
- recommending and implementing professional development and team building activities
- supporting Fund Development activities of the organization as needed
- Other duties as assigned
Qualifications
Background and appropriate experience in Office Productivity and Operations Management. Management experience in a small business or nonprofit organization is a plus. Ability to work collaboratively across multiple stakeholder groups to achieve an ambitious set of goals.
- Bachelors degree in a business or related field, MBA or equivalent experience a plus
- At least 5 years of experience working in operations and workflow management
- Ability to build rapport with coworkers and other stakeholder groups
- Experience developing and implementing productivity solutions
- Project management experience with multi-faceted projects resulting in measurable successes
- Experience in a high-performance, collaborative, constructive peer group
- Experience in a complex work environment
- Experience successfully negotiating agreements across multiple stakeholder groups
- Excellent verbal and written communication skills
- Attention to detail
- Ability to work in fast-paced environments and in balancing competing priorities
- Able to work evenings and weekends, as needed
- Personal qualities of integrity, credibility, and a commitment to and passion for Renaissance West Community Initiative's mission
- Intermediate to Advanced technical skill, high level proficiency in Microsoft Word, Excel, Power Point, and Outlook
The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.
