Customer Service Reps/Not-For-Profit Support

Sutherland • Full-time • Remote (Winnipeg, Manitoba) • 7m ago

Company Description

Do you enjoy solving problems by connecting people with the answers they need? Can you efficiently and effectively address the varied needs of a variety of callers who need assistance? Do you have a passion for helping people?

Join Us.

We’re Sutherland, and we’re now seeking compassionate customer service reps to join us in supporting one of our newest customers, a nonprofit organization that processes scholarships for students attending K-12 private schools.

Job Description

In this work from home role, you will have the opportunity to work with, and directly assist, both families and schools that participate in the scholarship program. This will include responding to incomings calls related to student inquiries as well as scholarship application and funding status to ensure that all questions are answered, callers are satisfied and students are registered.

We offer:

Attractive hourly rate
Extensive benefits
Generous paid time off
Growth opportunities

Qualifications

At least one year customer service/call center experience
English proficiency (a language assessment will be required)
Strong communication and problem-solving skills with a focus on delivering an excellent customer service experience
The ability to remain empathetic, personable and compassionate during sometimes difficult, tense situations.
Self-motivation, detail-orientation and the ability to multitask.
Accurate typing and keyboard skills; comfort with PC/internet navigation

To work from home, all candidates must have wired internet connectivity with internet speeds of 2 Mbps upload and 10 Mbps download as well as a secure, quiet, distraction-free place to work. Sutherland will provide all equipment.

IMPORTANT NOTE: This job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment.

Additional Information

About us:

As a digital transformation company -- and Great Place to Work certified -- Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.

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