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Director of Communities

THREAD • Full-time • Baltimore, Maryland • 8m ago

Job Details

Management

TouchPoint Baltimore - Baltimore, MD

Full Time

4 Year Degree

Negligible

Day

Nonprofit - Social Services

Description

Director of Communities (Years 1-10)

Reports to: VP of Communities/Managing Director

Job Summary

The Director of Communities (Years 1-10) is responsible for Thread’s strategy to connect, retain, and mobilize Thread’s volunteers and young adults in order to achieve their academic and professional goals (focusing on completion of a post-high school credential and securing a career). Thread makes a 10-year commitment to every young person it enrolls, and the Director is responsible for that journey of growth. To execute this work, the Director will coach and manage full-time staff called Community Managers (who each manage and coach a portfolio of volunteers and students to build strong connections and work towards their goals), Program Managers (who each manage a group of “Resource Team Volunteers” to facilitate progress towards post-high school credentialing and execute Thread programming), and Resources & Opportunities Managers (who remove resource barriers, connect to community resources, and work towards self-efficacy). A successful Director will drive the implementation of Thread’s Community Model to achieve exemplary outcomes for volunteers and students including mobilization and engagement; retention and satisfaction; post-high school credential completion rates; and strengthened self-efficacy.

The Director will be responsible for developing and strengthening Thread’s core programs and building the team’s skills to systematize practices that are both effective and scalable. While key responsibilities are below, they may evolve over time.

Key Responsibilities

Leadership & Management

Authentically engage in relationships with colleagues, especially across lines of difference, modeling, teaching and coaching the Thread Core Competencies: (a) Show all the way up; (b) Fail forward; (c) Treat relationships as wealth; and (d) Learn from all voices.
The Director is an advisor on strategic lane priorities and initiatives, making regular recommendations to the Managing Director.
Share your journey of personal and professional growth with young people, volunteers, collaborators and staff.
Make the connection between driving towards outcomes and organizational imperatives and diversity, equity and inclusion explicit within the organization.
Demonstrate the willingness and resilience to engage in an agile and flexible way.
Coach team members with primary responsibilities within the post-high school community.
Develop and retain high-performing team members by building trusting relationships that allow for exchanges of direct feedback and extend opportunities for professional growth
Instill a sense of accountability among team members towards collective and individual outcomes
Engender and promote a culture of mutual respect and restoration and healing.
Acknowledge in words and behavior that each individual and role bring a unique vantage point and support team members in leveraging that unique vantage point to gain greater visibility that leads to shared understanding and optimized and iterative problem-solving.
Ensure data derived from the implementation of lane-specific programs and initiatives, are reported to the staff at large and utilized to guide decision-making.

Program and Project Development and Management

Planning program, engagement, and resource delivery strategy for Year 1-10 programs from start to completion, including deadlines, milestones and processes
Manage key protocols and practices around community mobilization, volunteer and student placement, community portfolio management, and more
Use performance, outcomes, and engagement measures to monitor progress and make adjustments to strategy or tactics as needed

Coaching, Training, and Capacity Building

Develop and retain a team of high-performing Community Managers, Program Managers, and Resources & Opportunities Managers to execute the program strategy and key functions
Strengthen team’s practices around a range of functions, including project management, volunteer management, programming design and facilitation, school partnership development, community mobilization, data logging and analysis

Model a high-quality coaching practice with Community Managers, Program Managers, and Resources & Opportunities Managers that they can deploy with volunteers

Administration and Compliance

Strengthen data input practices among staff and volunteers to ensure that interactions, academic and professional data, student and volunteer information, and other data is stored in-system
Oversee management of staff and volunteer budgets to ensure effective and compliant use of Thread’s funds all community members
Ensure staff and volunteer practices consistently adhere to legal guidelines, internal policies, and partnership agreements with partners

Qualifications

Qualifications/Skills

Required:

At least a Bachelor’s degree
Minimum of 4-6 years of relevant work experience in managing people, community organizing, volunteer mobilization, and youth engagement
Demonstrated success in community organizing, coaching, and/or volunteer management. This includes the ability to mobilize people and resources to take action.
Demonstrated success in project and program management, including building and developing a team of people towards common goals as well as data monitoring and evaluation
Ability to clearly communicate and live out Thread’s core values & core competencies.

Preferred:

Master’s degree in associate discipline
Familiarity with Baltimore human services landscape, including City Public School System, neighborhoods, and/or organizations and resources
Experience in post-high school pathway attainment, including college/university, GED, trade/apprenticeship, entrepreneurship, and/or straight to work
Demonstrated success in designing and/or facilitating programming that serves vulnerable young adults, ideally in accomplishing post-high school goals
Prior experience working in a youth-serving and/or nonprofit management environment
Prior experience working with mobile app-based data input and with Salesforce