STATEMENT OF THE JOB
The Secretary will provide the overall management of front desk including phones, staff schedules in reception book, distribution of telephone referrals, following up for missed Doctor Appointments, verifying Medicaid coverage, collection of client fees/maintenance of fee cards, & distribution/logging of Metro cards. Provides assistance to clients as they come in and performs lightweight clerical duties to the attending staff.
DUTIES AND RESPONSIBILITIES
ESSENTIAL FUNCTIONS:
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Responsible for front desk including phone, scheduling intakes, and distribution of telephone referrals.
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Enter all staff appointment schedules in reception desk book.
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Manages MD schedule and contacts all no shows, following up for missed Appointments.
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Monitor/maintain waiting room.
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General office duties including but not limited to typing, faxing copying, and filing.
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Perform clerical duties for staff Psychiatrists such as pulling charts, preparing encounter forms, & making appointment reminder calls to clients.
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Verifying Medicaid coverage, collection of client fees/maintenance of fee cards, & distribution/logging of Metro cards.
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Maintain updated client roster.
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General office duties including but not limited to typing, faxing copying, and filing.
OTHER DUTIES:
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Additional duties as needed including but not limited to functions related to implementation of computerized new billing and charting system.
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Available for other Support functions at the discretion of Clinical Manager and/or Staff Services Coordinator.
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Will perform other related duties as requested or assigned by agency management.
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Participates in staff and other program meetings.
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Special projects for Clinical Manager as needed.
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Provides office coverage to other CCNS programs as needed.
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Attends off-site meetings as requested.
SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES
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High School Diploma or GED required.
SPECIFICATIONS FOR EXPERIENCE AND TRAINING
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Excellent oral & written communication skills.
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Excellent Computer skills; knowledgeable in Microsoft office.
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Excellent organizational skills.
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Ability to prioritize and multitask, offer feedback and constructive criticism.
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Bilingual/Spanish speaking preferred.
SPECIFICATIONS FOR PHYSICAL REQUIREMENTS
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Must be able to occasionally lift and/or move up to 25 pounds.
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Frequenting walking, sitting, talking or hearing.
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Occasional standing, stooping, & kneeling.
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Should be able to operate a computer keyboard, mouse, & office equipment.
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Ability to read printed materials and computer screens.
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Ability to work flexible hours, including weekends, evenings according to the needs of program operation.
