Receptionist
Job Summary: Under the supervision of the Director of Impact and Engagement, the Receptionist is responsible for answering the phones, greeting all visitors, and providing high level direction of next steps.
This is a 40 hour per week position working Monday - Fridays 8:30am to 5pm. Occasional need for Saturday availability.
Job Qualifications:
- High School Diploma or equivalent.
- 2+ years of Reception experience in a busy office setting, preferably in a nonprofit setting.
- Proficient in MS Office (Outlook, Word and Excel).
- Bilingual in Spanish is preferred.
- High comfort level with phone systems, copiers, and other general office use equipment.
- Must possess excellent interpersonal and communication skills (both written and verbal) and demonstrate ability to work with a wide range of constituents and diverse audiences.
- Ability to learn quickly and assimilate new systems and information.
- Ability to keep confidences and work with extremely sensitive materials.
- Ability to multi-task, while being detailed and work under pressure.
- Must be a team player.
- Develop and sustain safe, positive and productive work habits.
- Demonstrates compliance with all organizational and partner policies and procedures.
Duties:
- Serves visitors by greeting, welcoming, and directing them appropriately.
- Answer agency phone calls, screen and direct clients as appropriate, provide accurate description of services, and refer to external services as necessary
- Performs general office duties including: opening, sorting, and distributing incoming correspondence such as faxes, mail, drop box, and deliveries. May also need to stock and order office supplies.
- Helps maintain facilities calendar by adding events and communicating with colleagues about facility events and activities.
- Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
- Operates telecommunication system by following manufacturer's instructions for house phone and console operation.
- Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
- Maintains displays of informational materials and notifies appropriate department when materials are depleted.
- Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
- Contributes to team effort by accomplishing related results as needed.
Physical and Mental Requirements:
- Ability to work without intensive supervision.
- Vision sufficient to read standard text and read a computer monitor.
- Ability to speak and hear sufficiently to communicate clearly in person and over the telephone.
- Ability to stand, sit, walk, stoop, and bend routinely.
- Manual dexterity to use hands, arms, shoulders, repetitively to operate keyboard, to write, etc.
- Body strength sufficient to lift and transfer at least 25 lbs.
- Ability to interact professionally with persons from a variety of backgrounds in a high stress environment.
No calls, emails, or visits please
The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned.
The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.
