Job Summary
Schedule appointments and maintain attorney calendars; monitor and return phone calls and voice mail; process incoming and outgoing mail; process client fee payments; maintain client files and program databases; provide general clerical support to program staff.
Agency Expectations of Employee
- Supports Mission, Vision and values of agency.
- Is sensitive to cultural diversity of colleagues and clients served.
- Demonstrates ongoing professional growth and knowledge through training and experience.
- Forges mutually respectful partnerships with colleagues and persons served and their families to assist them in gaining skills and confidence to address the problems and issues they face.
- Believes in the capacity of people to grow and change.
Role and Responsibilities
- Develop and maintain foundational knowledge of immigration law and procedure.
- Timely process all phone calls coming into the program, communicating effectively and confidently with individuals for whom English is not a first language; identify appropriate language interpreter as necessary.
- Use judgment to prioritize all incoming requests for service.
- Conduct conflicts checks.
- Maintain schedules for two attorneys, volunteers/interns, and interpreters, while coordinating limited office space.
- Case note every communication with clients.
- Collect and distribute incoming mail.
- Maintain tickler system for all open cases.
- Prepare appropriate correspondence for attorney signature using judgment and knowledge of case file.
- Process all outgoing mail.
- Prepare and reconcile all invoices for client payments.
- Prepare check requests.
- File management (process new and closed files, maintain database of all file locations, retrieve all files as needed).
- Prepare statistics for various monthly and quarterly reports.
- Determine when congressional inquiry is appropriate; prepare and file congressional inquiry.
- Determine ILC responsibility to change an individual’s address with USCIS; contact USCIS to make the appropriate changes for the individual and any pending matter.
- Contact USCIS to reschedule appointments for clients for biometrics services.
- Take and print passport photos of clients.
- Attend Emergency Response Committee and Volunteer Committee meetings.
- Maintain ILC volunteer information and hours; maintain communication with law schools regarding STVCC opportunities.
- Ensure appropriate level of supplies.
