Denver Scholarship Foundation (DSF) is seeking a passionate, driven individual with the desire to learn, grow, and excel in a culture that values every member of the team. In 2019, 2020, 2021, and 2023 DSF was named one of the Denver’s Top Workplaces, a testament to our team and to our intentionality in co-creating a positive, inclusive work environment. In 2022, DSF was named one of the Best and Brightest Companies to work for by the National Association for Business Resources. When you join the DSF team, you will enjoy a supportive, and innovative environment where your work has a profound impact on the lives of students and their families.
As a nonprofit organization, DSF’s mission is to inspire and empower DPS students to enroll in and graduate from postsecondary institutions of higher education, by providing the tools, knowledge, and financial resources essential for success. By embodying the core values of equity, innovation, leadership, learning, relationships, and integrity in everything we do, DSF strives to be a leader within the community. As we constantly seek to improve our services, we build strong relationships with college staff members, partners, students, team members and the broader community. We are committed to justice, equity, diversity, and inclusion, believing in the value and ability of all students and team members.
We seek candidates who will model, live, and reinforce DSF’s mission and core values with colleagues, students, families, and the broader community. If you are passionate about the philosophy and mission of DSF, then we invite you to join us and help make college possible for Denver's students.
Job Summary
This position is responsible for supporting Denver Scholarship Foundation (DSF) employees with their technology needs. This includes assisting employees from technical onboarding to troubleshooting the unexpected challenges they may face with technology day-to-day. In addition, this position will get hands on experience taking recurring business processes and working with business leaders to automate processes, thus helping to create additional efficiencies and effectiveness organization wide.
Job Responsibilities
- Setting up hardware and access for new employees.
- Resetting hardware and removing access when an employee exits the company.
- Troubleshoot problems with hardware and common applications. Work with external software and hardware vendors to resolve issues.
- Update and maintain DSF’s IT equipment inventory. Order new equipment when needed.
- Understand and maintain the footprint of existing business applications, disseminating information to staff on upcoming changes on the IT roadmap.
- Troubleshoot incoming IT support tickets documenting what was done to resolve issues along the way.
- Document common issues and the steps taken to troubleshoot those issues.
- Understand business processes, workflows, and how business applications are used by departments.
- Assist with developing, implementing, and upholding technology policies.
- Collect and inventory remote staff equipment once per year at the end of the school year.
- Work with department leaders to distribute hardware to remote locations at the beginning of the academic year.
- Visit Denver scholarship Future centers within 15 DPS locations and 3 Auraria Campus locations and assess hardware needs of staff once per semester.
Required Skills and Abilities
- Desire and aptitude for helping people use technology.
- Strong attention to detail with the ability to document detailed notes and keep track of various hardware.
- Demonstrated success providing customer-focused technical support to end users.
- Ability to triage and prioritize support requests and ongoing maintenance.
- Good time-management skills.
- Willingness to learn on the job.
- Ability to work independently on tasks and projects with guidance and support from IT Director
- Excellent problem-solving and analytical abilities.
- Ability to communicate technical information and ideas in easy-to-understand language both written and verbally.
- Comfortable upholding technology and security policies
- Creative and innovative approach to applying technology to business problems.
Education and Experience
- Bachelor's degree in computer science and/or business equivalent or commensurate training and work experience in information technology.
- Working knowledge of Microsoft Office 365 application suite, including Teams, SharePoint, OneDrive, Outlook, Bookings, and other apps
- Two to five years of experience preferred in business application support.
- Experience training staff on new applications and systems
- Salesforce experience a plus
- Experience with Windows-based operating systems
- Experience troubleshooting computer hardware.
- Understanding of cyber security risk mitigation
- Experience working in Jira or a similar ticketing system.
Compensation & Benefits
- $60,000 to $69,000
- 401(k) plan with $ for $ match of up to 5%
- Group health, dental, and vision insurance (low cost premium plans offered)
- Life Insurance that provides 2 Times Your Annual Salary
- Short Term and Long Term Disability Insurance
- Short Term Disability Supplement (Based on Years of Service)
- Paid holidays (includes Winter Break and Summer 1/2 Fridays in June and July) and 2 Floating holidays each year
- Trusted Time Off (unlimited vacation policy following 90 days)
- Paid Maternity and Paternity Leave (Based on Years of Service)
- ID Theft Protection and Will Preparation Assistance
- Legal and Financial Counseling
- Four Professional Wellness Sessions
- Employee Assistance Free and Confidential Counseling Services
Job posting will remain open until 04/12/24 and may be extended if additional time is needed to gather qualified applicants.
Denver Scholarship Foundation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Learn about DSF’s commitment to Equity & Inclusion.
