The Telephone Operator operates computerized console for the hospital in order to provide routine information, direct calls, to appropriate areas, and perform related functions.
Channels all incoming calls and provides direct numbers as needed; connects inside callers with local and out-of-state numbers as appropriate using a PC/Windows based console.
Provides paging services: overhead, beepers, fire alerts, codes, traumas, disasters.
Takes messages from the emergency number to report problem to appropriate department. Enters information in logbook. Refers to written guidelines for further instructions.
Provides telephone and communication services for the Medical Center in emergency situations according to hospital policies and procedures (e.g., codes, traumas, disasters, bomb threats).
Picks up various lists (e.g., Ambulatory Surgery, OR, physician schedules), announcements (e.g. seminars, special meetings) daily; familiarizes self with contents so that accurate information may be given to callers.
Assists in training new telephone room personnel by answering questions, explaining system.
Maintains departmental logs, fire alarms, unusual situations in a write format (“Trouble“ log), etc.
In the absence of the Lead Telephone Operator, operates the telephone repair "Help" line, pulling messages and reporting problems to Telephone Technician.
Maintains cleanliness and neatness of work area.
