Residential Education facilitates an undergraduate residential experience in the neighborhood setting that fosters diversity, equity and inclusion, health and well-being, belonging and community, and intellectual and personal growth. In addition, Residential Education collaborates with Student Affairs colleagues and campus partners to support the division values identified in Our Most Important Work. Inclusion and diversity are integral to Stanford’s commitment to excellence. We are interested in candidates who have demonstrated experience engaging with diversity through activities such as fostering an inclusive environment, working with people from diverse backgrounds and with a wide variety of identities, and/or incorporating diverse perspectives in their work.
The Resident Director must be committed to living on campus among students in an undergraduate or graduate residence and working in a collaborative environment to foster a cohesive living, learning, and caring community. This position actively engages with students in the neighborhood setting, including over shared residential meals, maintaining a visible presence and facilitating creative connections that signal ongoing support for students. The Resident Director must have a passion for living and working with a diverse student and staff population, a positive attitude, and an ability to manage structured autonomy. In addition, the Resident Director must be adept at navigating campus resources and serves as a first responder and live-in information nexus as part of the on-call rotation for student crisis and campus emergencies.
The Resident Director reports directly to a Neighborhood Program Director and works closely with the Resident Fellows, residential student staff, Community Coordinators, Academic Advising staff, Housing staff, and Dining staff in their assigned houses/neighborhoods.
In this role, you will:
- Lead and manage program(s) or function(s) under minimal supervision. Administer, implement, and interpret university and department policies and procedures and advise or refer on issues regarding financial aid, housing, registrar and academic services, International student services, student engagement, academic advising, and career counseling and placement. Identify, clarify, and resolve highly visible or complex issues with substantial significance and impact that may span multiple areas, using advanced technical and professional knowledge requiring independent judgment.
- Works on problems of diverse complexity (size, degree, focus, expertise, breadth, impact) where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment and discernment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external contacts in own area of expertise and outside own area of expertise.
- Administer student support function in Residential Education, not only through active engagement and visible presence with students in the neighborhood, but also by evaluating and recommending decisions on opportunities, strategies, and program eligibility that foster intellectual and personal growth. Review decisions recommended by other staff.
- Collaborate with others to develop integrated learning experiences in the student residences; and collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues. May be tasked with evaluating and recommending program improvements.
- Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and families on sensitive and confidential issues. Facilitate case management when appropriate to administer an integrative approach for care and support for students.
- Provide guidance and counsel to students, as well as advise and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs that support student development.
- Develop and implement plans for outreach efforts, develop and maintain external community and university liaison relationships. Represent Residential Education, Student Affairs, and university at meetings and events.
- Provide advice and referrals to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, university policies and procedures, etc., in order to guide them in making appropriate choices and decisions. May have to escalate issues to a Neighborhood Program Director and/or Associate Dean.
- Serve as a hearing officer for cases and conduct meetings with students, determine responsibility and assign educational sanctions. Where possible, utilize restorative practices and refer higher level cases to the conduct process, and participate in the adjudication process as a student support person for all student parties.
- Serve as a subject matter expert to students and other departments, particularly on student care and university policies and procedures that impact students; represent Residential Education.
- Lead, create and contribute to development of business practices and organizational change to improve processes and workflow.
- Summarize data from multiple sources, utilizing quantitative and qualitative assessments to produce positive changes and quality services for students. Prepare and manage reports and presentations.
- Serve as a key member of a project team.
- May train and supervise other staff, volunteers and temporary workers.
- * Other duties may also be assigned.
Minimum Qualifications:
To be successful in this role, you will bring:
Education & Experience:
Bachelor’s degree and three years of relevant experience, or combination of education and relevant experience.
Knowledge, Skills and Abilities:
- Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.
- Advanced analysis and problem solving skills.
- Commitment to diversity, equity and inclusion self-knowledge, development, and professional practices.
- Knowledge of the challenges faced by and proven ability to work with a diverse population of students, with demonstrated knowledge of issues around class, identity, and intersectionality.
- Proven ability to interact with a diverse population of faculty, staff, alumni, and families.
- Capacity for addressing campus safety, emergency response, mental health, case management, and student conduct.
- Advanced computer skills, including experience with Microsoft Office Suite.
- Advanced customer service skills.
- Relevant computer systems/technology experience.
- Understanding of financial transactions.
- Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.
- Ability to maintain a balanced schedule of structured autonomy that includes but is not limited to walk-in student hours, office hours for committee work, case management, and addressing community standards, while also maintaining a visible presence in the neighborhood.
- Finalists must successfully pass a pre-employment background check.
Physical requirements:
- Frequently sit, perform desk-based computer tasks.
- Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
Working Conditions:
- University on-campus housing is provided with this position; residing on campus is a condition of employment.
- This position is designated as an on-site role requiring presence in assigned work location Monday through Friday.
- Work evenings, weekends, and holidays as needed and as assigned in on-call rotation.
The expected pay range for this position is $69,100 to $96,000 per annum.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.
How to Apply:
We invite you to apply for this position, please submit your résumé and a one-page cover letter along with your online application.
Why Stanford is for You
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enriches the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
- Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
- A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
- A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
- Discovery and fun. Stroll through historic sculptures, trails, and museums.
- Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts, and more
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at stanfordelr@stanford.edu. For all other inquiries, please submit a contact form.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
