Stanford Medicine WellMD & WellPhD seeks an experienced and organized Program Manager (Administrative Services Administrator 1) to help facilitate the development and implementation of programs, resources, and projects to advance well-being in clinical faculty, fellows, residents, and basic science faculty.
About the WellMD & WellPhD Center:
Stanford Medicine WellMD & WellPhD was created in late 2015 and is jointly funded by the School of Medicine, Stanford Health Care and Stanford Children's Health. Home of the first Chief Wellness Officer at a U.S. academic medical center, WellMD & WellPhD is an innovative and internationally-recognized center. The center seeks to advance the well-being of physicians and those they serve, as well as of biomedical scientist and the beneficiaries of their contributions. Our programs for physicians and scientists are designed to improve professional fulfillment and mitigate burnout. In recognition of our commitment and progress, Stanford Medicine received gold-level recognition in the American Medical Association Joy in Medicine Program and is the only organization awarded this highest designation for all award periods.
About the role:
This Program Manager, reporting to the Director of Programs and Education, will work alongside expert Stanford faculty and WellMD & WellPhD colleagues to enhance existing programs, create and implement new programs and resources, collaborate with teams across Stanford Medicine, and support task forces commissioned to tackle organization-wide challenges. The Program Manager helps shape programmatic offerings, provides comprehensive project management and operational support, manages recruitment, and evaluates impact to enable continuous improvement. Examples of programs include commensality groups to increase collegiality and community, a concierge service to improve work-life integration, care and support programs for those in distress, storytelling programs about the authentic experience of being a physician to increase community and vulnerability, and professional coaching to enhance work-life integration and self-valuation.
This is an exciting opportunity to be directly involved in improving the culture of wellness, efficiency of practice, and personal resilience for our physicians and biomedical scientists. This complex position requires a high level of planning, communication, judgment, influence, initiative, and follow-through. Based on the role’s responsibilities, this is a hybrid position with a target of at least 2 days per week on Stanford campus.
About you:
The successful Program Manager will be adept at working with physicians, faculty scientists, collaborators, and vendors and will be experienced at managing a portfolio of programs. You are skilled at project management, experienced in executing successful live and virtual programs, exceptionally organized, highly motivated, flexible, savvy in developing and navigating relationships across multiple organizations, and capable of working independently. You have solid business and technical skills, an inquisitive mind, an eye for excellence, and a track record of building effective systems and making sound decisions. You recognize new opportunities and challenges and approach them with a customer orientation and an entrepreneurial approach. You thrive in a collaborative, fast- paced, and mission-driven team. Above all, you enjoy making a difference for physicians and scientists, engaging with world-renowned faculty, interacting with a wide range of diverse individuals at many levels, and developing lasting relationships both internally and externally.
Specific duties include:
- Manage a portfolio of program offerings for physicians and scientists.
- Responsible for providing project management and operational support to successfully execute programs, including managing timelines and coordinating logistics to support successful programs.
- Develop and implement communication plans for target audiences in partnership with our Communication team.
- Collaborate with other Stanford Medicine teams that provide programs with significant benefit to physician and scientist well-being and support joint program offerings
- In partnership with faculty and colleagues, contribute to the design and manage the implementation of new programs identified as gaps in the current portfolio.
- Implement programs designed by our Center to support physician and scientist well-being in response to crises impacting Stanford Medicine and our community (e.g. pandemics, fires), so our people are supported as individuals and better able to continue with their critical work.
- Identifying potential risks to program success and developing strategies to mitigate these risks.
- Understand and be the Center’s internal expert on key benefits and offerings for faculty, fellow, and resident that are managed by other areas of Stanford Medicine and support well-being. Liase with human resource departments at Stanford University, School of Medicine, Stanford Healthcare, and Stanford Children’s Hospital and other key centers.
- Support task forces commissioned by WellMD & WellPhD, the resulting recommendations, and ongoing implementation efforts, when appropriate (e.g. Lactation Support Task Force).
- Support the scaling of programs at Stanford Medicine that have been piloted and determined effective.
- Assess efficacy and impact of programs and recommend opportunities for improvement.
- Communicate professionally with faculty leaders and program participants in a manner consistent with WellMD & WellPhD’s mission and communication style.
- Partner with WellMD & WellPhD’s Communication team on the promotion and logistics of programs.
- Contract with and oversee vendors, when applicable.
- Consult with Director of Programs and Education on high-level plans and practices to be consistent with the strategy, priorities, and norms of WellMD & WellPhD.
*- Other duties may also be assigned
DESIRED QUALIFICATIONS:
- Five years of experience 1) working on programs for physicians or scientists and/or 2) overseeing administrative programs at an academic medical center.
- Successful track record of:
- launching innovative programs or enhancing existing programs
- developing systems and infrastructure to support programs or projects
- managing program budgets and meeting budget goals
- collecting and analyzing data and creating reports to inform team of program results
- reviewing trends and formulating and evaluating opportunities for improvement to achieve or exceed goals of program
- Experience in physician and scientist well-being or interest in developing expertise.
- Understanding of program evaluation, including outcomes measurement methodology, translating data into actionable insights, and proposing next steps based on evaluation data.
- Entrepreneurial and innovative mindset; comfort with change, ambiguity, and iterative experimentation in a fast-paced environment.
- A high degree of social facility in partnering with and supporting a broad range of faculty and staff at all levels both within and outside the institution.
- Ability to manage multiple tasks and re-establish priorities as necessary.
- A demonstrated ability to be a self-starter with the ability to excel in a fast paced and deadline-oriented environment.
- Must be a team player and willing to take on additional challenges if needed.
- Exceptional judgment and discretion in interacting with constituencies (internal and external) on sensitive and confidential issues.
- Experience working with hybrid teams.
- Experience with the following software/technology platforms: Zoom videoconferencing, Smartsheet, Slack.
- Experience in project management software.
EDUCATION & EXPERIENCE (REQUIRED):
Bachelor's degree and three years of relevant experience, or combination of education and relevant experience.
KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED):
- Program management experience involving physicians, scientists, or healthcare organizations.
- Demonstrated excellent planning and organizational skills, including prioritizing workload and meeting deadlines, while managing concurrent projects and commitments.
- Ability to work independently and in a teamwork environment.
- Demonstrated ability to take initiative and ownership of projects.
- Demonstrated creativity, problem solving, and critical analysis skills
- Exceptional interpersonal, written and oral communication skills. Demonstrated ability to communicate effectively to a variety of key stakeholders, through multiple channels.
- Keen attention to details; commitment to the accuracy and integrity of all data, reports and communications.
- Ability to routinely and independently exercise sound judgment in making decisions.
- Demonstrated experience working independently and as part of a team.
- Ability to accomplish goals working through formal and informal channels, with diplomacy and tact.
- Ability to direct the work of others, for jobs requiring supervision.
- Adept at engaging physicians and senior leaders.
- Proficient in use of Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook.
- Computer knowledge and proficiency (Mac/PC).
PHYSICAL REQUIREMENTS*:
- Frequently stand/walk, sitting, grasp lightly/fine manipulation, perform desk-based computer tasks.
- Occasionally use a telephone, writing by hand, lift/carry/push/pull objects that weigh up to 40 pounds.
- Rarely sort/file paperwork or parts, lift/carry/push/pull objects that weigh >40 pounds.
- Ability to use voice to present information/communicate with others.
- On-campus mobility.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
WORKING CONDITIONS:
Occasional evening and weekend hours.
Additional WORKING CONDITIONS:
Fast paced environment, requiring teamwork, collaboration and flexibility.
WORK STANDARDS:
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.
Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form. Link
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
The expected pay range for this position is $99,015.00 - $126,383.00 per annum.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.
