Call Center Apheresis Supervisor (Remote)
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
Join us—Where your Career is a Force for Good!
Job Description:
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.
We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.
The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
At the American Red Cross, your uniqueness can shine!
OUR IDEAL CANDIDATE:
We are seeking an individual to supervise call center staff, evaluate calls and grow the donor base to improve team performance and drive achievement of collection goals. You will implement recruitment strategies and assist in analysis of operational data. You will provide support, development and/or leadership guidance to all volunteers.
WHERE YOUR CAREER IS A FORCE FOR GOOD:
Key Responsibilities:
- Ensure achievement of goals with focus on multiple specialized product types and assist with budget planning to drive efficient utilization of financial resources.
- Assist with donor base growth and retention, including educating community group and monitoring donor campaigns to ensure consistency and identify trends that impact productivity/goal achievement.
- Determine and monitor calling priorities and assignments and initiate contingency actions during call shifts to ensure achievement of goals.
- Monitor and evaluate individual telerecruiter calls against a defined set of standards, identifying and assigning training needs.
- Supervise assigned staff, including performance evaluations, disciplinary actions and input into hiring and firing decisions, and providing coaching to telerecruiters according to identified needs.
- Oversee the implementation of region, division and national recruitment plans and programs to ensure achievement of goals.
- Serve as creative and operational resource to recruitment staff to support efficient, smooth collections operations.
WHAT YOU NEED TO SUCCEED:
- Bachelor's degree required.
- Minimum 3 years of related experience or equivalent combination of education and related experience required.
- 1 year of lead or supervisory experience.
- Ability to work on a team.
- Knowledge of group dynamics, direct sales, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is required.
- Must possess excellent organizational skills and the ability to handle multiple priorities effectively, assimilate information quickly, analyze problems and recommend appropriate solutions.
- Excellent verbal and written communication skills, including training and presentation skills is required.
WHAT WILL GIVE YOU THE COMPETITIVE EDGE:
Excellent verbal, written communication and organizational skills and the ability to handle multiple priorities effectively.
BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.
- Medical, Dental Vision plans
- Health Spending Accounts & Flexible Spending Accounts
- PTO: Starting at 15 days a year; based on FLSA status and tenure
- Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
- 401K with 5% match
- Paid Family Leave
- Employee Assistance
- Disability and Insurance: Short + Long Term
- Service Awards and recognition
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
