Individual Resilience & Preparedness Manager, Hurricanes Helene & Milton Long-Term Recovery Operation
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
Join us—Where your Career is a Force for Good!
Job Description:
Why Choose Us?
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity.
We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.
The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
At the American Red Cross, your uniqueness can shine!
Preference is for the position to be based in Florida, but consideration will be provided to candidates residing in Georgia or South Carolina. This is a term-limited, benefits eligible position expected to last through September 2026, with the opportunity to extend based on business need. This is a hybrid position.
The Long-Term Recovery Individual Resiliency and Preparedness Manager reports to the Deputy Director, Long-Term Recovery and serves as the manager of all client services activity, including those related to the Bridge and Expanded Recovery Assistance programs as well as preparedness initiatives. The Individual Resiliency and Preparedness Manager will provide overall case management direction and is responsible for the achievement of the Long-Term Recovery Operation casework and preparedness goals, oversight of and support for casework and case review activities and will closely coordinate with regional and National Headquarters volunteers and employees. The Individual Resiliency and Preparedness Manager will be responsible for reporting, compliance, monitoring and evaluation of all unit activities.
Responsibilities:
- Support the design and implementation of program strategies that result in high-quality client services to eligible client population within the defined framework
- Assist the Director with strategy and planning related to overall program requirements.
- Responsible for hiring, onboarding, training, supervision and management the Caseworker team.
- Provide strategic and supportive leadership to the Casework unit team members. Ensure team members receive regular content briefings, supervision, and training.
- Analyze and evaluate program services, prepare recommendations and/or implement changes as required.
- Review case files and direct client assistance applications as needed.
- Provide tools and guidance to Recovery and Regional teams so they can provide eligible households with information and referral resources, as well as guidance specific to available Red Cross assistance.
- Ensure that community outreach efforts and Red Cross services reach affected populations, including vulnerable and underserved communities.
- Support provision of assistance to individuals and households with remaining unmet needs and qualifying barriers to recovery.
- Under the direction of management, liaise with NHQ Long-Term Recovery partners to ensure consistency in service delivery across the American Red Cross.
- Plan, implement and execute Long-Term Recovery Preparedness programs in cooperation with internal and external stakeholders.
- Capture quantitative and qualitative data, and with support from LTRO and NHQ program leadership, evaluate the effectiveness of preparedness activities.
- Other duties as assigned.
Scope: Direct daily operations of work unit.
Qualifications:
Education: Bachelor's degree required.
Experience: Minimum 3 years of related experience or equivalent combination of education and related experience required.
Management Experience: 1 year of lead or supervisory experience.
Skills & Abilities: Excellent interpersonal, verbal and written communication skills. Develop strategies to achieve organizational goals. Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements. Additionally, this position requires ability for planning, public speaking, project management and process improvement. Individuals must be customer oriented, organized, and focused on solutions. Ability to work independently, handle and prioritize multiple tasks. Ability to assess client need and provide services equitably and consistently. Intermediate proficiency with MS Office software, including Teams, Word, Excel, PowerPoint and Outlook. Experience with data visualizations systems like PowerBI and ARC GIS preferred. Familiarity with federal, state and local employment laws. Ability to work on a team.
Travel: Travel may be required.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.
BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn.
• Medical, Dental, & Vision Plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO + Holidays
• 401K with up to 5% Match
• Paid Family Leave
• Employee Assistance Programs
• Disability and Insurance: Short + Long Term
• Service Awards and Recognition
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
