DescriptionDo you feel called to work in a Christian Ministry?
Do you want to work where you make a difference in the lives of others?
Join us at the Atlanta Mission, where we make a difference in the lives of over 1000 men, women, and children every day by providing food, shelter, clothing, counseling, vocational and spiritual guidance. We get to witness radical life transformations.
As an Ambassador, you will serve as the initial point of contact for our clients within a trauma-informed care framework. Your role involves building genuine relationships and guiding individuals, utilizing trauma-sensitive approaches to assist them in accessing services aimed at resolving their homelessness.
Essential Duties and Responsibilities:
Trauma-Informed Engagement: Utilize trauma-informed practices to establish safe and trusting relationships, recognizing and respecting the individual’s unique experiences
Guiding Through Empathy: Performs information sessions and demonstrates empathy and understanding, guiding guests towards services and resources in a manner that acknowledges and respects their past trauma
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Administers needs assessment for guests using client management system
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Meets guests' needs by providing hygiene and clothing items, marta cards, etc.
Creating Safe Spaces: Foster a safe and supportive environment, promoting a sense of safety and trust for individuals who have experienced trauma
Advocacy with Sensitivity: Advocate for clients’ needs in a manner that is sensitive to their past experiences, ensuring a trauma-informed approach in all interactions
Collaborative Approach: Work collaboratively within a trauma-informed care team, emphasizing mutual respect and understanding for each other and the clients
QualificationsYou will uphold the following Christ-Centered values:
- Humbly Serve: You strive to live, Love and Lead like Jesus
- Faithfully Steward: You honor and wisely use the time, talent and treasures that God has provided
- Courageously Innovate: You are driven towards excellence, you continuously learn, adapt and improve
- Joyfully Celebrate: You intentionally appreciate and recognize all that God is doing in and through all the stakeholders of Atlanta Mission.
- Strength in Unity: You embrace God’s desire for oneness and kingdom-focused unity.
Position Requirements:
- Minimum of 2 years of experience in human services, nonprofit, ministry, or residential environments, preferably working with individuals impacted by trauma, homelessness, or behavioral health challenges
- Demonstrated understanding and application of trauma-informed care principles
- Strong interpersonal skills with the ability to build trust, demonstrate empathy, maintain professional boundaries, and advocate for clients with dignity and respect
- Experience leading group activities such as life skills classes, recreational programming, or devotionals in a Christ-centered environment
- Ability to assess needs, document accurately in a client management system, schedule appointments/referrals, and track follow-up actions
- Organized and detail-oriented with the ability to steward resources responsibly (hygiene items, clothing, transportation support, etc.)
- Ability to collaborate effectively within a multidisciplinary team while contributing to a safe, structured residential environment
- Alignment with and commitment to the mission, vision, and statement of faith of Atlanta Mission
- Flexibility to work evenings or weekends as needed
Physical Requirements:
- Must have the ability to remain in a stationary position (standing, walking or sitting)
- Must have the ability to stoop, kneel, crouch, or crawl
- Must be able to ascend/descend stairs
- Must be able to distinguish, determine and detest taste or smell
- Must have the ability to constantly operate a computer and other office equipment, such as a copy machine, calculator and computer printer
- Must be able to communicate accurate information
- Must be able to occasionally lift up to 20lbs
Special Job Requirements:
- Must have valid driver’s license and good driving record
What we Have to Offer You & Your Family
Employee Benefits:
- Retirement Savings with Matching Contribution
- Medical Insurance
- Dental & Vision Insurance
Employer Paid Benefits:
- 10 Paid Holidays
- 4 Mental Health Days
- Life Insurance
- Short-Term Disability
- Travel Assistance Program
- Employee Assistance Program (EAP)
- Medical Concierge
- Spiritual & Professional Training & Development
