DescriptionProgram Overview:
CAMBA operates six family homeless shelters funded by New York City Department of Homeless Services. Each shelter offers clients a supportive, structured, therapeutic, safe, and drug-free facility. CAMBA’s Flagstone Family Center provides comprehensive case management services to 158 families who are in a Tier II transitional residence program for homeless families.
Position Overview:
The person filling this position is expected, under close supervision, to: (1) assist case managers by being a client liaison with outside organizations regarding suchmatters as education, healthcare, housing, social services, legal issues, etc housing and public benefits; (2) assist clients in attaining their Housing and Entitlements related goals by identifying and locating community resources for clients and by making referrals to appropriate services both within and outside CAMBA; including the following:
- Maintain professional relationships with clients and client confidentiality.
- Practice Universal Precautions/Standard Protocol & Procedures.
- Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
- Establish and maintain professional relationships with clients’ and client confidentiality in order to engage them in case management services.
- Develop curriculum to address shelter residents’ Housing, Independent Living Skills and Entitlement related needs including, permanent housing search process and options.
- Develop a series of monthly Housing readiness workshops.
- Develop and maintain a Bulletin Board that serves to provide relevant Housing related information
- Provide individualized and group counseling on housing and entitlement related topics.
- Organize and schedule presentations by local “housing experts” and/or landlords.
- Provide support, training and coordination of the peer counselors.
- Select appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role play, and computer-based training.
- Establishing linkages with community-based organizations, realtors, brokers and landlords.
- Conduct marketing and outreach presentations regarding the program to recruit clients and resources.
- Follow-up with clients and with referral organizations regarding client contact and progress with referral organization.
- In collaboration with the case manager(s), work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self-sufficiency.
- Monitor clients' progress toward their goals (i.e., dates achieved) via regularly scheduled telephone contact and/or face-to-face home and office visits, and document via progress notes.
- Provide all required information for weekly/monthly/quarterly/annual reports.
- Create and maintain client files and make copies of all client documents.
- Assist case managers to schedule appointments for client with referral organizations.
- Assist case managers to escort clients to appointments (apartment viewings, public benefits, educational, medical, social service, etc.).
- Assist clients in completing applications for benefits and entitlements, and may process applications on clients' behalf.
- May follow-up with clients for a period of time after successful completion of their primary goals to assure client stability.
- May input client data and client progress information into automated database.
- Tasks may be modified, expanded and/or assigned over time.
QualificationsMinimum Education/Experience Required:
- Bachelor’s Degree (B.A.) in a related field.
- Two years of relevant experience.
- Bi-lingual English and Spanish preferred
Other Requirements:
- If off-site or school-based, may require: Dept. of Health, Dept. of Education fingerprint clearance; doctor's note certifying good health; proof of negative results from TB test; and State Central Registry (SCR) clearance.
- If off-site or school-based, ability to maintain State Central Registry (SCR) clearance and fingerprint clearance throughout the duration of employment.
