Company Description
Constanter Philanthropy Services (CPS) professionally supports and enables all of the philanthropic organisations founded by the Brenninkmeijer family entrepreneurs to maximise their impact in service of the common good. CPS does this through providing high-quality, fit-for-purpose operational support in the areas of HR, IT, Finance, Risk, Legal, Tax, Insurances, Facilities, Travel, Procurement, Security, Project Management, and Reporting. CPS dedicates most of its work to the support of Porticus and Laudes Foundation.
CPS is a global organisation, built on the premise of strong collaboration and striving for professional excellence together. The work we do makes a real difference, so we dedicate the best of our skills and knowledge to it, striving to make a positive contribution every day.
We foster a culture of trust and engage purposefully and professionally in a spirit of mutual respect. By working together, we believe we can achieve more than we could individually, helping one another to grow and live up to our potential. By joining our team, you will work with and learn from the best in their fields every day, and in turn contribute your knowledge and talents to delivering high-quality solutions to the philanthropies we serve. In doing so, you have the opportunity to impact our philanthropic work globally, supporting us in our mission to be a Force for Good both in what we do and how we do it.
Job Description
The IT Service Lead has a vital role in delivering and ensuring technology services to all our colleagues in Porticus, Laudes, Investment Office, and CPS (together called the Constanter Universe or CU). Where responsibility ranges from service lifecycle, to overseeing the delivery of services, reporting on and structurally improving of these services, as well as providing technology expertise in projects.
Our service lead brings energy, likes a challenge, aims to learn, is a star in making things simple / decomplicating matters, works towards our shared goals, has an agile mindset, and has sufficient technology knowledge to ask the right questions and to connect the dots.
Key responsibilities are:
Service Lifecycle Management - Build and maintain a fit-for-purpose IT Service Catalogue, define and agree standards for these services, perform change management.
Service Performance Management – Coordinate and ensure service delivery, overseeing the day-to-day operations of the IT services provided by both internal service engineers and third parties, major incident coordination, service level management and reporting.
Service Improvement - Advise the Head of Technology on proposed service improvements and new developments, lead on service improvement initiatives, support all capabilities where needed to improve, research and recommend new or different technologies which will enhance current systems to support overall business goals, enhance effectiveness and reduce costs.
Supplier management - Manage vendors and contracts in the technology scope, ensuring all contract deliverables and obligations are being identified, managed and tracked in a pro-active manner, proposing new sourcing initiatives when applicable.
Asset and configuration management – Provide overview of all assets, ensuring all assets in CMDB tooling are maintained and actual, monitoring cost, executing license management for all technology assets, procuring hardware for Amsterdam, Zug and regional offices.
Technical IT expert in projects and changes - Acting as technical IT expert in projects and major changes, providing knowledge and advice.
Qualifications
Required qualifications:
A Bachelor’s degree, for example in computer science or information management, or demonstrated ability to act on this level
At minimum 2 years’ relevant working experience in the information technology domain including experience with the Microsoft 365 suite
Key competencies:
ITIL Service Management
IT Supplier management incl. advising on IT Cost
Ability to manage outsourced work and project management skills
Builds strong relationships with vendors and the business ensuring smooth collaboration.
Additional Information
By joining our team you will become part of this remarkable journey. You will work in a fun and highly dynamic environment and have the opportunity to collaborate with, and learn from expert colleagues.
Of course, it is a two-way street, this means that we offer not only a competitive salary but we believe in a healthy work-life balance. This is what you can expect from us:
- Geographic scope: Amsterdam, The Netherlands
- Offering a salary between €51.000 - €80.000 depending on experience
- Must be eligible to work in the Netherlands
- Availability for 40 hours per week
- 31 vacation days
- 4 volunteering days
- We have our own pension fund (Provisum)
- Hybrid working opportunity
- Wish to extend your holidays but don’t have any more vacation days left, you can work up to 10 days from any location in the world
- Reference checks are part of the final hiring procedure
To apply; please upload your CV in English. An (online) assessment can be part of the recruitment process. Reference checks are part of the final hiring procedure.
DIVERSITY, EQUITY AND INCLUSION
We stand for equal opportunities and are committed to recruiting and retaining a diverse team in an equitable and inclusive environment. We strongly encourage applications of people with lived experience, as well as from candidates coming from any minority or underrepresented groups.
