Managing Director, People and Operations

City Year • Full-time • Miami, Florida • 9m ago

Application Instructions

Number of Positions: 1Work Location: Temporarily Hybrid On-Site/Remote

Position Overview

The Managing Director of People and Operations (MD,P&O) will serve as City Year Miami’s main owner of site culture and operational practices to drive outcomes and people satisfaction. This leader will work collaboratively with other department heads to ensure the site is engaging in ways that align to organizational values and aspirations. The MD,P&O will lead the day-to-day operations of the site, and plays a critical role in ensuring staff and corps have the necessary tools and resources to drive student impact. This is the perfect position for a culture-loving, people-centered, detail-oriented, highly- collaborative individual who is excited about building anti-racist, equitable operational policies and processes at a mission-driven organization that’s partnering with AmeriCorps members, students, and schools to improve educational outcomes for youth in Miami.

Reporting to the Executive Director, you will be responsible for developing and implementing a long-term people and culture plan, implementing an operations plan, as well as the day- to-day management of all- office related issues such as: technology, finance, and expense tracking (including processing of accounts payable and receivable), vendor relations, and facilities. You will also play a key role in site culture and staff experience through hiring, onboarding, and culture-building initiatives. This role has three direct reports, the Senior Manager of People and Operations, Community Partnerships Manager, and the Special Projects Manager.

Job Description

SiteStrategyandInitiatives:thinkingthroughpeopleandoperationsstrategywithalensonreachingour goals, the MD,P&O will:

·Managethedevelopmentandimplementationofapeoplestrategythatsupportsthesite’sstrategiesandoutcomes.

·Supportthecreationofascopeandsequenceforstaffmeetingstodrivesitegoals

·Supporteffectiveinternalcommunicationsprocessesatalllevels

·Maintainaholisticeyeontheaspectsofpeopleandoperations,andadjustprocessesand practices as needed

TalentAcquisitionandPeopleExperience:ServingasthemainHRpointofcontact,the MD,P&Owill maintain a focus on the higher level people needs and strategies and will:

·Partner with hiring managers to develop and coordinate hiring process and applicant interviewsforopenpositions(supportvariedfromresumereviewsanddevelopinginterview processes to ensuring best practices are followed to mitigate bias and support a positive candidate experience)

·Works closely with Executive Director and site leadership on engagementstrategies for staff anddatadrivendecisionmakingusingCultureAmp.CultureAmpistheleadingPeople&Culture Platform helping companies take action to improve employee engagement, retention, and performance.

·Lead, manage, and supervise Community Partnerships Manager in their efforts to build a pipeline of future City Year Miami AmeriCorps members

·Atahighlevel,coordinatenewstaffonboardingtoensureallnewstaffhavethenecessary materials, information, and support to start strong. (Duties may include reviewing I-9 documents, distributing office equipment, training new hires on office protocols and policies, assisting in orientation / onboarding of new hires, maintaining records, ensuring compliance with mandatory trainings, etc.)

·SupportstaffwithunderstandingandnavigatingCityYearbenefitsandHR policies and resources.

·Serve as liaison with City Year headquarters as a part of the People Points community, helpingtoweigh-inon,developandcommunicateoutorganization-widepoliciesandpractices.

·SupportcorpswithunderstandingandnavigatingCityYearbenefitsandHRpoliciesand resources; serve as a point person for HR related policies and questions as needed.

·Designandleadstaffculture-buildinginitiativesandevents,includingcelebrationsand appreciations

·Leadsthepeopleworkinggroup.

BudgetandFinanceManagement:Withaneyefortrackingandcompliance,the MD,P&Owill:

·EnsurestaffunderstandingandcompliancewithCityYear’sfinance,expense,andtravelpoli cies, including ensuring all expense reports, purchase card processing, and invoices areaccurateandontime.

·Overseeandmanagethesite’stravelbudget, managethecoordinationoftravel arrangements for staff and corps.

·SupportsiteandPeopleandOperationsdepartmentinannualbudgetingprocessand regular budget monitoring; identify areas for cost savings as relevant.

·Leadonand/orsupportwithcontractnegotiationsasneeded.

·Leadonallaspectsofsitebudgetandfinancemanagement.

Healthandsafety,prevention/management:Withabalanceofindividualandcollectiveneeds,the MD,P&Os will:

·Developandexecutehealthandsafetyplansintheworkplaceaccordingtolegalguidelines

·Prepareandenforcepoliciestoestablishacultureofhealthandsafety(COVID,Hurricane prep, natural disasters, etc.)

·Interfacewithbuildingmanagementonsafetyprotocolsanddrills

·Conducttrainingandpresentationsforhealthandsafetymatters.

·Recommendsolutionstoissues,improvementopportunitiesornewpreventionmeasures

·Reportonhealthandsafetyawareness,issuesandstatistics

SiteOperationsandOfficeManagement:Withabalanceofindividualandcollectiveneeds,the MD,P&Os will:

·Lead office management protocols, documentation, and communication related to, but not limitedto,officespace,officeequipment,commonareamaintenance,staffcontactinformation andrecords,emaildistributionlists,emergencypreparedness,staffonboarding,andmandatory staff trainings.

·Maintain and improve operational processes and procedures to ensure the site runs smoothlyandefficiently,includingensuringstaffandcorps arefullytrainedandcomplywithsite and headquarters processes & procedures. Serve as a resource to staff and AmeriCorps members regarding office operations questions and needs and ensure overall site compliance with HQ operational policies and practices.

·MaintainqualityoperationsofofficeITequipment(computers,printers,hotspot,etc.)and ensure that the office is well equipped with office supplies and materials.

·Managerelationshipswithbuildingmanagementstaffand vendors.

·SupportmaintainingCityYear’scontentmanagementsystemtoensureeffectivecollaborationandinformationsharing.

·Leadspecialprojectsandchangemanagementinitiativesincludingsystemandequipment upgrades.

·ManageCityYearMiamiMicrosoftTeamsenvironment.

OrganizationalInitiatives:Withaspiritofcollaborationandcollectiveimpact,theMD,P&Os will:

·Leads cross-site collaboration and support Special Projects manager in planning of special projectssuchasAdvisoryBoardengagementandstewardship,uniforms,internalandexternal communications.

·Supportandparticipateinothersiteandnationalevents,includingMLKDay,annualGala,retreats,trainings, etc.

Qualifications

·Organizationandprojectmanagementskills;abletomanagemultipletasks,priorities,and stakeholderseffectivelyinachangingand ambiguousenvironment;abilityto generateresults and complete projects within deadlines.

·Writtenandoralcommunicationskills,includingtheprovenabilitytoteachothersnew processes.

·Problem-solvingskills,withexperiencebuildingequitable,human-centeredprocessesand finding creative solutions to balance competing priorities.

·Trackrecordofbuildingauthenticpartnershipsandrelationshipswithcommunitymembers and organizations rooted in anti-racist practices.

·Demonstratedalivedcommitmenttoracial,genderandeconomicjusticelensesin both personal and workplace contexts.

·Demonstratedcommitmenttocuriosityandhumilityasalife-longlearner,seekingdiverse perspectives and opportunities for self-growth.

·Businessknowledge:Displaysadepthofunderstandingofthebusinessincludingkey business and functions and processes and a passion to build business insight.

·3-5yearsexperiencemanagingseven figure budgetsandfinance.

·Minimum5yearsexperiencemanaging employeerelations/HRfunctions.

·Demonstratedcommitmenttosupporting,andcoachingpeople.

Compensation:

Range $94K to $100K

Benefits

Full time employees will be eligible for all benefits including vacation and sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental and vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here.

Employment at City Year is at-will.

City Year does not sponsor work authorization visas.

COVID-19 Notice

sincerely-held religious beliefs, we will consider requests for reasonable accommodation consistent with our policy, and where we are able to provide such accommodations without undue hardship to the organization pursuant to applicable law. Notwithstanding any language herein, City Year will comply with any state, local, or federal orders, statutes, or regulations that may conflict with the COVID-19 vaccination policy.

*Individuals are considered fully vaccinated 14 days after the completion of their primary vaccination series.