Clinical Trainer

Planned Parenthood of Maryland • Full-time • Baltimore, Maryland • 9m ago

Planned Parenthood of Maryland (PPM) is a not-for-profit family planning agency that provides high-quality, affordable reproductive health care for women, men, and teens. Our mission is to enable all Marylanders to have access to a wide range of high-quality, affordable reproductive health care services. We help individuals make informed decisions about their reproductive health, family planning options, and sexuality.

Why Join us?

As a Clinical Trainer with PPM, you will be a part of a passionate team that plays a vital role in the lives of others! And joining PPM, means joining a culturally diverse team that includes some of the best nurses, doctors, and clinic managers – if you want to be a part of a passionate and diverse team, we are looking for you!

Job Summary:

The Clinical Trainer provides training to support Planned Parenthood of Maryland’s (PPM) clinical care under the direction of the Training Program Manager (TPM), with oversight and strategic direction from the Chief Medical Officer, Director of Clinical Education & Training and the Clinical Services Department. The Clinical Trainer works in partnership with the Health Center Managers and Medical Assistant III’s to provide standardized training using the PPM Training Curriculum, collaborate with other Clinical Services & Operations Administrative staff on projects that ensure efficient center operations and high-quality patient services, and perform administrative tasks supporting the Clinical Services Department.

Primary Responsibilities:

- Under the direction of the TPM, provide training to new MAs by assisting in New Hire Orientation facilitation, training in the health centers, developing training tools and resources guides, and providing webinar presentations.
- Participate in the training plan development and implementation for other essential components of clinical support, ex: intake, education, point of care testing, lab quality assurance, abortion care, etc.
- Implement ongoing training programs for existing MAs. Periodically assess MA skills, providing re-training as needed.
- Maintain assigned training outlines, presentations, and other training tools to align with updated policies, procedures, and best-practices.
- Work closely with the Epic Clinical Training curricula as a Credential Trainer. Offer regular Epic EMR classroom style and one-on-one training.
- Remain fluent in policies and procedures of PPM Family Planning services and Surgical Services.
- Be able to train staff on the essential non-licensed health center support functions in various learning settings.
- Must be able to travel to all health centers to train, as needed.
- Participate in staff meetings, in-services, and staff development activities as requested. Assist in the development of associate learning curriculum.
- Other related duties as assigned.

Secondary Functions:

- Assist the Chief Medical Officer with production of the Medical Standards & Guidelines on an annual basis.
- Make changes to client fact sheets, medical chart forms, and the Medical Standards and Guidelines manual.
- Assist with emergency situations according to PPM standards and guidelines.

Qualifications:

- High school diploma or equivalent required plus 4 years’ experience working in healthcare or related field; OR, Bachelor’s degree with 2 years’ experience working in healthcare or related field.
- Experience training or coaching others.
- Experience with public speaking.
- Excellent customer service skills.
- Previous experience in a medical setting is desirable but not required.
- CPR certification or willingness to obtain immediately after employment.
- Ability to draw blood (phlebotomy), place IV’s, and administer injections or willingness to obtain skills after employment.
- Ability to perform obstetric ultrasound or willingness to obtain skills after employment.
- Knowledge of principles and practices of administration, organization, common techniques and practices in a medical clinic setting.
- Knowledge of medical billing, medical assisting or health education preferred.
- Must have valid driver’s license, car, and ability to drive to all PPM health centers. Mileage is reimbursed.

Other Essential Skills:

- Independently plan, organize, schedule, coordinate and make decisions and judgments relating to assigned projects and other responsibilities.
- Ability to utilize Microsoft Office Suite for creation of training documents, presentations, and tracking sheets with a high-level of skill in formatting and layout design preferred.
- Ability to learn computer programs, especially Epic EMR.
- Effective verbal communication skills within a diverse environment.
- Ability to establish working relationships and interact effectively with a wide range of people.
- Proven writing skills, especially for training materials or policies or procedure memos.
- Excellent customer service skills.
- Must be able to function efficiently in a fast-paced environment with distractions and interruptions.
- Ability to lift up to 25 pounds.

Benefits Overview:

- Health care insurance through CareFirst with the choice of an HMO/ Open Access and Healthy Blue Advantage. Eligibility is the first of the month, following your day of employment.
- Flexible Spending Account: Health Care and Dependent Care. Eligibility is the first of the month, following your day of employment.
- Lincoln Financial Dental and EyeMed Vision Insurances. Eligibility is the first of the month, following your first date of employment.
- Life, AD&D Insurance: One time your basic annual earnings. This benefit is paid for by the Company.
- Short-Term Disability: 60% of your weekly earnings up to a maximum benefit. Details explained at job offer. Benefits begin on the 8th day and are payable for 25 weeks. This benefit is paid for by the Company.
- Long-Term Disability: 60% of your monthly base wages for prolonged illness or injury. With a maximum monthly benefit. Details explained at job offer. This benefit is paid for by the Company.
- PTO Accrued 1st year: 18 Days.
- Employee Assistance Program. This benefit is paid for by the Company.
- Tax-Free Transportation Plan.
- Other Supplemental Insurance Programs you can purchase.
- 10 paid Holidays (Eligibility is the first of the month, following your first day employment).
- 401(k) Retirement Plan: Eligibility to participate is the First of the Month following your first day of Employment. After one year PPM will match 100% of employee contributions up to the first 3% and 50% of the next 2%. Fidelity Investment is our 401k provide and they will mail an enrollment packet to your home address.

Equal Opportunity Statement:

Planned Parenthood of Maryland is an Equal Opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion (creed), gender, gender expression, sexual orientation, national origin (ancestry), disability, genetic information, pregnancy, military status, or any other protected characteristics outlined by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves or absence, compensation, and training.

Applicants must pass Criminal Background Screening and the Right to Work in the United States.

PPM Requires COVID-19 Vaccination as part of Employment.

Planned Parenthood Participates with E-Verify.

OSHA Category: