The Support Desk Specialist (SDS) works with internal end-users to resolve or escalate technical issues, and troubleshoot issues with Windows laptops, applications, mobile devices, and related technologies. The SDS manages local and remote setup for new hires, builds user accounts, email accounts, system access and roles, and imaging and deployment of computers.
Application Deadline: Open Until Filled. First review of applications will begin on March 27th, 2024 and continue until the position is filled.
Remote flexible schedule is available within Oregon or Washington, near one of our offices.
Additional Information: • Medical, Dental, Vision, and Life Insurance • 403b Retirement Plan (with employer match) • Remote Flexible Schedule within Oregon and Washington • Paid Time Off • Paid Holidays • Volunteer Time Off • Transportation • Work From Home (Temporary) • Career growth opportunities!
We really want to get to know you!
Here are some items you will need before you get started:
• See Attachment for full job description
• Cover Letter; single (1) page, pdf format.
• Resume; no more than two (2) pages, pdf format.
• Application process is supported on the following web browsers; Microsoft Edge based on Chromium on Microsoft Windows 10; Microsoft Internet Explorer 11 on Microsoft Windows 7 SP1, 8.1 or 10; Mozilla Firefox (latest version) on Microsoft Windows 7 SP1, 8.0, 8.1 or 10, Apple Mac OS Cataline and Mojave; Apple Safari version 12 or higher; Google Chrome (latest version) on Microsoft Windows 7 SP1, 8.0, 8.1 or 10, Apple Mac OS Cataline and Mojave. Pop-up and cookie-blocking software must be disabled.
What happens next:
• Once you submit your application, you will receive an automated email reply from our applicant tracking system – do not worry, there are humans behind that email!
• Selection Process: your application and attachments you provide will be compiled by date and sent to the hiring manager for consideration. We will follow up with you directly if we are missing any information. This step can take anywhere from two-three weeks.
• The hiring manager will decide based on the information provided in your resume if you should advance to the interview stage. We are very thoughtful about the selection process; it is difficult to give you an exact time of when you will be contacted about the position. Please monitor your email closely for communications from Craft3.
• If you have applied and have not been kept informed on the status of your application, feel free to reach out to recruitment@craft3.org – we will get right back to you!
