Job Title: ImpACT Clinical Team Lead
Department: Client Services
Program: Impact
Reports To: Impact Program Manager
FLSA Status: Exempt/Full Time
Position Summary
The Clinical Team Lead will oversee the clinical operations and supervision of the ImpACT Permanent Supportive Housing “At Home” Program. This is a site-based supportive housing program, with 50 clients living at Espero Apartments. The position works closely with the Program Manager in all aspects of client services. The Clinical Team Lead is responsible for assuring that the agency values and philosophy of housing first, client choice, and harm reduction are expressed in all aspects of team practice. The Clinical Team Lead also provides direct services to clients and maintains oversight to ensure that client self-identified goals for recovery, rehabilitation and community integration are supported by appropriate services and best practices.
Essential Duties & Responsibilities (inclusive but not exhaustive):
Client Services
- Oversees day-to-day clinical operations of assigned clients and clinical activities.
- Plans and implements client services, in collaboration with team members.
- Supports harm reduction model by providing non-judgmental, non-coercive services and resources to individuals engaging in risky behaviors.
- Provides assessment, triage, and treatment to individuals with mental health disorders.
- Provide symptom education to enable clients to identify their mental health symptoms.
- Provide ongoing assessment of clients’ mental health symptoms and clients’ response to treatment. Make appropriate changes in treatment/service plans to ensure immediate and appropriate interventions are provided in response to changes in mental status or behavior which put clients at risk (e.g., suicidality).
- Teach behavioral symptom management techniques to alleviate and manage symptoms not reduced with medication and to promote personal growth and development by assisting clients to adapt and cope with internal and external stresses.
- When necessary, provide preliminary psychiatric diagnosis using current diagnostic criteria.
- Coordinate with outside programs and facilities to assist clients in identifying and accessing appropriate substance use treatment, including medical detox programs, inpatient and outpatient recovery programs, and self-help programs (e.g., Alcoholics Anonymous, Narcotics Anonymous). Develop plans for aftercare.
- Provide on-going assessment, problem-solving, side-by-side services, skill training, supervision (e.g., promotes, assignments, monitoring, encouragement), and environmental adaptations to assist clients with activities of daily living.
- Assist and support clients to have and effectively use a personal primary care physician, dentist, and other medical specialists as required.
Supervision
- In collaboration with the Program Manager and Deputy Director – recruits, interviews, and trains new staff.
- Organizes, develops, motivates, coaches, and supports the team by providing organizational structure, and clinical team supervision.
- Provides supervision, staff performance evaluations and performance improvement plans.
- Provides consultation, direction, clinical staffing, debriefing, and support to all assigned staff.
- Provides in-the-field leadership and clinical direction.
- Establishes operational procedures and monitors client visits and team assignments.
- Participates in providing clinical care to program participants and co-facilitates team meetings.
- Conducts consistent supervision meetings with staff.
Collaboration
- Provides appropriate correspondence to program participants, case managers, clinical staff, community service providers, and other relevant people involved in program care and/or service delivery.
- Coordinates services of the team with other inpatient and outpatient community treatment, support, and social services.
- Meets regularly with the Program Manager to address clinical and programmatic needs.
- Works in collaboration with Program Manager to create a professional development plan.
Client Data and Record Keeping
- Assures compliance with funder requirements and provides data for written reports requested by funding sources.
- Supervises electronic and written record-keeping activities, e.g., databases, incident reports, progress notes and client charts.
Organizational Support Functions
- Understands and follows related policies for Caritas of Austin.
- Assists with the development and oversight of program budgets, grant applications and completion of all required reports to funders as assigned.
- Attends all assigned organizational and team meetings.
- Maintains a work environment that is marked by respect for others; that values inclusiveness and builds workforce diversity, and that fosters cooperation and teamwork.
- Performs other duties as assigned.
Qualifications:
EDUCATION
Required: Masters in Social Work or another clinical mental health discipline, such as: psychology, counseling, clinical social work, or marriage and family therapy accepted.
Required: LMSW, LPC-A, LMFT-A – in addition, must pass the LCSW/LPC/LMFT exam prior to or within 90 days of hire.
EXPERIENCE
- Required: Three years mental/behavioral health direct care experience.
- Required: At least one year of management and/or supervisory experience.
- Preferred: Previous experience in case management/counseling of people with psychiatric disabilities, histories of substance use and/or trauma.
- Preferred: Previous experience in homeless and housing services.
- Deep understanding of the impacts of homelessness on individuals and challenges of being housed and maintaining housing stability.
- Knowledge of Housing First models as well as other evidence-based practices used in the treatment of individuals with co-occurring disorders.
- Ability to formulate collaborative, comprehensive treatment plans, address problematic and/or crisis situation with clients and/or other team members.
- Must be able to manage stress well through strong self-care practices.
- Ability to create and maintain a positive and supportive work environment.
- Excellent interpersonal, communication and writing skills.
- Ability to work with diverse populations including clients and staff in critical and emergency situations.
- Sensitive to cultural, economic, gender, and sexual orientation difference.
COMPUTER SKILLS
Required: Computer literacy
Required: Experience working with Microsoft Office: Word, Excel, Database
Preferred: HMIS experience
OTHER REQUIREMENTS
- Valid driver's license and clean driving record.
Salary/Benefits:
- Base Salary Range: $59,642 - $69,878.
- The salary offered will follow Caritas of Austin salary guidelines based on candidate's education and experience.
- Employer paid health, dental, vision, life, short-term disability, and long-term disability insurance for employees.
- 14 Paid Holidays per year.
- 20 days of accrued PTO in year one with increases up to 31 days per year.
- Retirement plan with employer match.
- Discounted Rates on Gold’s Gym and Legal Shield memberships.
- Mileage Reimbursement.
- Monthly Phone Stipend.
- Monthly Paid Parking for employees who office from Downtown Location.
Caritas of Austin is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
