Job Title: Best Single Source Plus Program Manager
Department: Administrative Services
Reports To: Best Single Source Program Director
FLSA Status: Exempt/Full Time
Position Summary
The Best Single Source Plus is a collaboration of ten local nonprofit organizations whose mission is to prevent and end homelessness in Austin/Travis County, with Caritas of Austin as the lead and fiscal agent for the collaboration. This position is responsible for oversight of the day-to-day operations of the BSS+ program. This position will work with the BSS+ Program Director to create and update standard operating procedures, systems evaluations, and provide guidance to the BSS+ Administrative Team. This position will supervise BSS+ Support Specialists, Compliance Coordinator, and the BSS+ Community Housing Team.
Essential Duties & Responsibilities (inclusive but not exhaustive):
Program Management
- Coordinate BSS+ programming activities with participating agencies
- Evaluate program performance and communicate to appropriate internal or external stakeholders if changes are needed
- Plan and facilitate the BSS+ Program Manager meetings
- Participate in BSS+ Executive meetings and provide administrative support
- In coordination with the key departments, oversee data quality including ServicePoint (HMIS) and financial databases
- Provide relevant BSS+ training to Program Managers and staff at participating agencies
- Perform partner agency site visits as a comprehensive monitoring tool and provide technical assistance
- Support the BSS+ Compliance Coordinator in partner agency audit reviews and other pre-monitoring activities
- Assist Director of BSS+ Programs with reporting to funders and participating agencies
Supervision
- With input from the BSS+ Program Director, make BSS+ decisions regarding hiring, performance evaluations, promotion, disciplinary action, etc.
- Contributes to building a positive team spirit. Builds rapport up, down and across the organization.
- Identify professional development needs of supervisees.
- Provide daily supervision to BSS+ Administrative Team
- Adhere to hiring policies and procedures.
- Develop implement, and routinely update training protocol for BSS+ Team.
- Review work schedules and delegate assignments appropriately.
- Develop, implement, and oversee effective procedures to ensure client and collaborative needs are met during business operations.
- Maintain effective and appropriate communication with all supervisees.
- Maintain regular supervision and team meetings.
Organization Support Functions
- Participate in agency-wide planning and training functions.
- Established and maintains good working relationships in all departments as necessary to carry out the mission of Caritas.
- Comply with administrative procedures, reporting, and record keeping policies.
- Serve on the Leadership Team.
- Collaborate with other staff to ensure inter- and intra-departmental coordination.
Community Support Functions
- Participate in community-wide coordination and training with regard to BSS+ Services.
- Participate in community-wide committees and workgroups focused on housing programming.
Other Duties
- Perform other duties as assigned by directors.
- Design an approved plan for professional development.
- Treat clients, staff, and the general public with courtesy and respect.
Qualifications:
Education
Required: Bachelor’s degree from an accredited college or university.
Preferred: Degree in social work, psychology, public health, counseling, or other related fields in the area of human services.
Preferred: Master’s degree in social work, psychology, public health, counseling, or other related fields in the area of human services from an accredited college or university.
Experience:
Required: Minimum of three (3) years of management and supervisory experience.
Required: Minimum of three (3) years of experience in the provision of services in a non-profit/human service setting.
Preferred: Knowledge of and/or experience with Housing First, Rapid Rehousing.
Preferred: Experience working in a collaborative setting
Preferred: Experience working with Homeless Management Information System Service Point or other comparable online databases and managing data quality.
Additional Requirements
- Computer Literate – HMIS Service Point, PowerPoint, Outlook, Excel, and Word (strong Excel skills).
- Ability to meet deadlines
- Demonstrated leadership skills
- Critical thinking skills
- Strong customer service
- Training and facilitation skills
- Strong organization and detail-oriented skills
- Quality control and process improvement skills
- Ability to understand and manage budgets
- Excellent communicator – both written and verbal.
Salary/Benefits:
- Base Salary Range: $52,937-$69,878
- The salary offered will follow Caritas of Austin salary guidelines based on candidate's education and experience.
- Employer paid health, dental, vision, life, short-term disability, and long-term disability insurance for employees.
- 14 Paid Holidays per year.
- 20 days of accrued PTO in year one with increases up to 31 days per year.
- Retirement plan with employer match.
- Discounted Rates on Gold’s Gym and Legal Shield memberships.
- Mileage Reimbursement.
- Monthly Phone Stipend.
- Monthly Paid Parking for employees who office from Downtown Location.
Caritas of Austin is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
