Job Title: Supportive Housing Program Coordinator
Department: Client Services
Program: Permanent Supportive Housing
Reports To: Supportive Housing Program Manager
FLSA Status: Exempt/Full Time
Position Summary
The Supportive Housing Program Coordinator is responsible for the daily supervision and support of staff, volunteers, and interns. The Coordinator assists with submitting reports, monitoring data and documentation quality, training staff, and grant compliance. The Coordinator works closely with the Supportive Housing Program Manager in program planning, implementation of best practices for permanent supportive housing programs, and program evaluation.
This position also provides intensive case management services to adults that have experienced chronic homelessness, with an ultimate goal of stabilizing them in their housing situation. Direct service responsibilities include determination of eligibility for housing services; assessment of needs; intensive case management; supportive services and referrals to appropriate agencies that can address program participants’ needs related to housing, income, and well-being.
Essential Duties & Responsibilities (inclusive but not exhaustive):
CLIENT SERVICES
- Consistently interact with clients using person-centered and Strength’s based approach while maintaining professional boundaries.
- Collaborate with community partners to identify individuals who are experiencing homelessness.
- Conduct screenings and determine if individuals meet program eligibility requirements.
- Assist in housing identification, applications, move-ins, and housing sustainability.
- Communicate professionally and appropriately with property managers to maintain strong partnerships.
- Provide comprehensive case management services for diverse populations living in poverty, including people with mental health and substance abuse disorders.
- Meet regularly to assess clients’ needs and provide appropriate case management to address those needs linking clients to Caritas of Austin’s programs and other agency programs.
- Ensure that clients are safe and linked to appropriate resources following any crises.
- Facilitate and coordinate access to mental health, substance abuse, and physical health services.
- Develop and monitor individual housing services plans with a general goal of housing stability.
- Once client is housed, 50% or more of meetings will be held within the client’s home or in a community space.
- Transport clients to agencies and services, as needed.
- Provide crisis intervention and support, as needed.
PROGRAM COORDINATION AND SUPERVISION
- Work with Program Manager in program development, monitoring, reporting, and performance management.
- Ensure program compliance with grant requirements.
- Internal monitoring of client files through file and case reviews.
- Prepare regular reports as necessary for internal and funding source requirements.
- Management of client services budgets to ensure compliance with budget limits, and agency/funder fiscal policies and procedures.
- Work with ECHO on Coordinated Entry referral process for new clients.
- Assist in compiling and submitting check requests related to housing costs.
- May provide on-call coverage, as needed.
COLLABORATION
- Work with internal and external partners to identify and secure safe, affordable housing for clients.
- Build relationships with other service providers that serve target population
- As appropriate, work collaboratively with Caritas of Austin’s Employment Specialists to link clients to employment. Research and stay informed about other local employment resources.
- As appropriate, work collaboratively with Caritas of Austin’s Education Specialists to link clients to education programs. Research and stay informed about other educational resources.
- Attending program collaboration meetings and training sessions, internally and externally, as requested by the supervisor.
- Be present and active in community-wide housing activities and committees.
CLIENT DATA AND RECORD KEEPING
- Manage case data by entering it in a timely manner into Service Point, the database utilized by Caritas of Austin for the Homeless Management Information System (HMIS).
- Regularly prepare and maintain accurate records and reports, following the Caritas of Austin’s Housing Services Department Documentation Guidelines.
ORGANIZATIONAL SUPPORT FUNCTIONS
- Work cooperatively with all components of Caritas of Austin services.
- Engage in appropriate teamwork functions in order to provide a professional work environment and effective service delivery.
Qualifications:
Education
Required: Bachelor’s degree; social work or a related degree strongly preferred
Preferred: Master’s degree in social work or a related field; social work license
Experience
Required: Minimum 2 years working directly with low-income, diverse, and underserved populations in a social services agency. Must possess or be able to obtain a valid Texas driver's license within 30 days of employment.
Required: Minimum 1 year of supervisory experience.
Preferred: Past work in housing programs or with people experiencing homelessness; experience working with youth and young adults; experience with Crisis Intervention.
Computer Skills
Experience with internet, MS Office, various software, excel spreadsheets, databases - HMIS (Homeless Management Information System) helpful.
LANGUAGE SKILLS
Preferred – Bilingual proficiency (English and Spanish or other language)
Salary/Benefits:
- Base Salary Range: $45,349-$58,937.
- The salary offered will follow Caritas of Austin salary guidelines based on candidate's education and experience.
- Employer paid health, dental, vision, life, short-term disability, and long-term disability insurance for employees.
- 14 Paid Holidays per year.
- 20 days of accrued PTO in year one with increases up to 31 days per year.
- Retirement plan with employer match.
- Discounted Rates on Gold’s Gym and Legal Shield memberships.
- Mileage Reimbursement.
- Monthly Phone Stipend.
- Monthly Paid Parking for employees who office from Downtown Location.
Caritas of Austin is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
