ABOUT KHAN ACADEMY
Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 155 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities.
OUR COMMUNITY
Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.
THE ROLE
Imagine being a teacher in Sarasota, Florida, four years after the pandemic started, with a classroom full of 6th graders who haven’t had a normal year of school or learning since 2019. It’s the reality of so many educators and students who use Khan Academy – and our team is uniquely positioned to help them when they need it most.
We have no end of fascinating challenges that can only be solved with a deep empathy for our users, diligent product & UX thinking, and a strong drive to make a positive impact. Some questions we’re working on answering right now are:
- How do we support teachers who are dealing with the impact that the pandemic had on learning?
- How do we help students with learning gaps catch up to their grade level?
- How do we center schools serving historically under-resourced communities in our product design and development?
- How do we reach more school districts so our learning experience gets used in more classrooms?
- …and more
The best part? Our work matters: catch Sal talking to CNBC about low math and reading test scores.
We are looking for a Senior Product Designer to embed within our Product Growth team and help us scale product adoption among users. The heart of this role is identifying opportunities to improve the user journey from acquisition to engagement, and designing experiences and features that contribute to the success of our products. You will help drive sign up conversion and ensure that new users find it easy and rewarding to use Khan Academy and Khanmigo regularly.
Some of the projects you will work on:
- Experimenting with different conversion strategies for core Khan Academy.
- Experimenting with different conversion strategies and growth loops for Khanmigo.
- Improving time-to-value for new Khanmigo signups.
- Supporting scaling into new international markets.
You will play a vital role on an inclusive, collaborative, small but mighty Design team, helping us fulfill the mission of the organization: to provide a free, world-class education to anyone, anywhere. Design has a seat on the Product Leadership Team, making Design a keystone in the way we “deliver wow” (one of our values), and means that you’ll never have to justify the importance of your work or why you should be included.
We genuinely care about people and value compassion in our everyday interactions. You’ll be able to be yourself, feel valued, supported, learn and grow, no matter how experienced you are. Even if you don’t check every box (no one does), we encourage you to apply.
WHAT YOU'LL DO
- Drive the end-to-end design strategy and execution for Product Growth projects, from early concepts to polished user experiences.
- Deliver design solutions that balance the company’s mission, a seamless branded experience for end users, and ease of implementation.
- Autonomously move your own work forward in partnership with PM and Eng, using proactive communication and effective planning strategies.
- Cultivate a growth mindset (another one of our values) by soliciting feedback on solutions from internal stakeholders, senior leadership, and the Design team during critiques.
- Seek out, understand, incorporate and communicate user feedback throughout the design process, in partnership with UX Research and Data.
- Build alignment across diverse teams by successfully presenting ideas to a range of teams and stakeholders across Khan Academy.
- Write about, present, and share what you have learned, both internally and with the wider Design community via our blog and industry events.
WHAT YOU BRING
- 5+ years of experience as a product/UX designer.
- 3+ years of experience designing on product-led growth teams.
- Comfortable building experiences with Webflow and Figma (show us in your portfolio).
- Strong across interaction design, prototyping, and information architecture, with a keen eye for visual design and experience using quant/qual to make data-informed decisions.
- Track record of executing successful growth strategy through your design skill set, relationship building, and team alignment on desired outcomes.
- Ability to juggle ambiguous and broad problems/opportunities along with smaller, well-defined projects.
- Outstanding verbal and written communication skills for diverse audiences with neurodivergent and neurotypical, technical and non-technical colleagues.
- Comfortable in ambiguous situations and dynamic environments that run similar to a startup, where you regularly interact with and gather feedback from Senior Leadership.
- Scrappy, have a bias toward action, and can move quickly.
- Lean approach to delivering design solutions and regularly ask yourself: how do we learn quickly and ship regularly? What’s the most concise experience we can deliver that still provides value?
- Motivated by our company mission and a desire to tangibly improve the lives of millions by applying your talents.
- Bonus if you have experience with freemium models.
- Bonus if you have strong copywriting skills (show us in your portfolio) and a good sense of humor.
Qualities we value in ourselves, and those who join our team:
- Introspective, mature, low-ego, and emotionally intelligent.
- Invested in your own growth and the growth of our Design team colleagues.
- Proactively seek out the people/information you need to move work forward and unblock yourself.
- High comfort level working within a strong top-down product and pedagogical vision led by our CEO, Sal Khan, and our Chief Learning Officer, Kristen DiCerbo, PhD.
- Able to balance the immediate tactical needs of helping deliver and ship features with scouting ahead for what’s next.
- Willing to roll your sleeves up and pitch in when a project goes off-script.
- Passionate about education and designing engaging learning experiences, deeply curious about how and why people learn.
MORE ABOUT DESIGN AT KHAN ACADEMY
The Design Team is a diverse, close-knit group of Designers and Researchers that spans many disciplines. We’re passionate about designing for the complexities of education and solving real problems for real people. We regularly make time to share, learn, create, and play as a team. What keeps us here: dedication to learners, our craft, and nurturing our unique, low-ego, rigorous culture. We listen carefully, think deeply, and move quickly, to help millions of learners all over the world.
PERKS AND BENEFITS
We may be a non-profit, but we reward our talented team extremely well! We offer:
- Competitive salaries
- Ample paid time off as needed – Your well-being is a priority.
- Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
- Generous parental leave
- An exceptional team that trusts you and gives you the freedom to do your best
- The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
- Opportunities to connect through affinity, ally, and social groups
- And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life
At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being.
The target salary range for this position is $127,423 - $149,500 USD / $159,279 - $186,875 CAD. The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data. Exceptional performers in this role who make an outsized contribution can make well in excess of this range. Additional incentives are provided as part of the complete total rewards package in addition to comprehensive medical and other benefits.
MORE ABOUT US
OUR COMPANY VALUES
Live & breathe learners
We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.
Take a stand
As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.
Embrace diverse perspectives
We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.
Work responsibly and sustainably
We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.
Bring out the joy
We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.
Cultivate learning mindset
We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.
Deliver wow
We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.
