JOB SUMMARY: To provide exceptional customer service to all internal and external customers, ensure efficient operations and meet quality standards by floating to different Donation Centers as required by Mangement.
This is not a supervisory role.
ESSENTIAL JOB FUNCTIONS:
� Punctual and dependable attendance.
� Must be able to fill in for Donation Center vacancies with little notice, as required. Including the ability to go to any of the (17) locations to fill in open positions, call ins or to assist a ADC attendant.
� Greet all donors promptly in a friendly and courteous manner to unload and transport donations from the customer vehicle into the ADC
� Provide superior customer service and appreciation thanking the donor and offering a tax receipt.
� Promptly assist Agency company truck drivers with unloading supplies and loading donated goods.
� Follow Procedures Reference Manual using the appropriate breakdown of donations into appropriate categories and proper use of supplies and equipment.
� Keep work and all areas neat, clean and orderly by performing general housekeeping duties daily
� Maintains Agency equipment and property in good working condition and follows quality control standards.
� Work with Donation Center Area Manager to ensure supplies such as totes, crates and donation receipts are ordered and maintained.
� Review daily informational email communication
� Open, close and secure ADC at the end of shift ensuring the facility is locked and the alarm activated.
� Prepares and submits daily donation counts, activity reports and inventories as instructed in ADC Procedures Reference Manual
� Attend mandatory ADC meetings and additional corporate training(s) as required.
� Perform job duties as described in ADC Procedures Reference Manual.
� Abide by the policies and procedures as set forth by management.
� Ability to work independently and without supervision.
� Review and be familiar with Goodwill of Central Oklahoma safety policies, programs and procedures and adhere to all safety rules, regulations and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents or injuries immediately.
ADDITIONAL RESPONSIBILITIES: Perform other duties and projects as required by management.
QUALIFICATIONS:
- High School diploma or GED, preferred.
- Demonstrates experience in areas of customer service interaction preferred.
- Must be 21 years old.
- Valid Oklahoma Driver�s License and Car Insurance Verification, required.
- Must pass MVR check and maintain a good driving record.
- Ability to speak, read and write the English language.
- Reliable transportation and communication, required.
CORE COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following:
- Live the Values
- Results Driven
- Customer Focus
- Communication
- Job Skills Knowledge
KNOWLEDGE, SKILLS AND ABILITIES:
� High level of attention to detail.
� Excellent verbal and written communication skills
� Strong organizational skills and the ability to work on several projects at once.
� Strong sense of internal and external customer service.
� Good interpersonal skills: able to work well with a wide range of people.
� Basic math and reading skills.
� Self-directed with ability to work independently on a regular basis.
� Ability to clearly and professionally communicate with donor customers, supervisor, truck drivers and other employees.
� Ability to work as part of a team, working professionally with other company employees.
� Willingness to follow instructions from supervisor. � Ability to complete daily activities reports using fax and/or computer equipment.
� Good time management skills and demonstrate adherence to timelines and schedules
� Good decision-making skills.
� Proficiency in Microsoft Office products such as Word, Excel, PowerPoint and Outlook.
PHYSICAL REQUIREMENTS: The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
� This work is physical and requires the following physical activities: Standing for long periods of time; squatting; reaching; stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity. Attended Donation Center (ADC) Attendant, Floater � Job Description 3
� Must be able to lift 50 pounds, or more with assistance.
� Must be able to maneuver 200 pounds, pull utility carts on wheels on and off trucks.
� Employee is required to operate a computer, and handle textiles and donated goods.
WORK ENVIRONMENT:
� Works in climate-controlled donation center environment most of time but will be exposed to airborne particles such as dust, mold, dirt and pollen as well as extreme heat and cold.
� Must be available to work during operating hours as needed for business operations. Work schedule may include days, evenings, weekends, holidays and black periods which may vary from week to week as well as occasional overtime when approved by management.
� Moderate noise level.
� Works 30-40 hours per week as required by management or more when required.
NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.
