Reports to: Senior Director of Residential Services
Hours: Full Time position – 40 hours a week. Flexibility needed based on program needs.
MISSION AND NEED: Holy Family Institute (HFI) is a 120-year-old Catholic organization with an impeccable history of serving children and families in the Pittsburgh Region. We are one of Pittsburgh’s largest social service organizations. We are an independent organization guided by Catholic Social Teachings and serving people of all faiths and backgrounds.
General Statement of Duties: The Program Manager is responsible for the overall management of the programmatic, administrative, financial, and operational systems related to the provision of care and services, including the safety and protection of the children, implementation of policies and procedures and compliance with PA and ORR guidelines; provision of regular and timely reports to the U.S. Office of Refugee Resettlement (ORR) regarding operations, services, and finances; establishing a respective and supportive workplace environment, elevating any issues or concerns to ORR. The Program Manager supervises and hires all lead positions and is expected to develop and maintain a team approach in carrying out treatment services and create an active therapeutic, trauma informed program. This position has ultimate responsibility of LTFC related decisions as it affects children and staff. The Program Manager should be able to establish excellent community relationships to coordinate services for the children in care.
Essential Duties and Responsibilities:
- Promotes the Mission and Philosophy of Holy Family Institute
- Demonstrates leadership.
- Coordinates activities to ensure a consistent and comprehensive approach to meeting identified need in service program areas.
- Directly supervises the multi-disciplinary team of the LTFC program.
- Monitors, evaluates and improves program services.
- Provides public relations for the program to the general public- school, universities, committees and/or task forces.
- Participates in meetings as necessary for consistency in service provision, professional growth, and effective communication.
- Assists and promotes acculturation in a culturally sensitive way.
- Collaborates with LTFC multi-disciplinary team to ensure delivery of services.
- Handles and supervises the carrying out of staff disciplinary action.
- Assists with staff orientation and training.
- Prepares and assists with state and Federal audits and monitoring visits.
- Provides program management with feedback about line staff’s performance.
- Plans and conducts meetings to ensure delivery of services with a child-centered approach.
- Promotes independent living skills among residents.
- Models and assists in the implementation of the HART and Trauma-Informed Care.
- Sets consistent and reasonable tolerance levels for all staff to adhere to with the residents.
- Ensure the facilitation of treatment plans as written in each resident’s service plan.
- Participates in on-call rotation schedule, and when not in the rotation, communicates with on-call personnel on duty as needed.
- Manages unanticipated events and crisis situations in a positive, constructive manner.
- Maintains client confidentiality.
- Ensures the maintaining of a pleasant, tidy, sanitary and safe living environment for residents.
- Adheres to ORR, DPW, State licensing, accreditation, and HFI policies and procedures.
- Maintain and report standards of quality and compliance in accordance with HFI standards.
- Exhibits cultural competency and sensitivity.
- Works collaboratively with staff, children, families, service providers, and others.
- Promptly reports civil or criminal convictions, charges, arrests, investigations, or adjudications that may arise since staff member’s last background investigation. This includes but is not limited to sexual abuse in a prison, jail, holding facility, community confinement facility, juvenile facility, other institution (as defined in 42 U.S.C. 1997), or care provider facility; conviction of engaging or attempting to engage in sexual activity facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse; or who was civilly or administratively adjudicated to have engaged in such activity.
- Completes other duties as assigned by supervisor.
Work Experience Requirements:
- Master’s Degree in social work (MSW) preferred or an equivalent degree in education, psychology, sociology, or other relevant behavioral science.
- Five years’ experience in child welfare administration, child protective services, and 2 years of experience in program management or as director of a licensed childcare program.
- Previous experience working with immigrants/refugees strongly preferred.
- Excellent written and verbal communication skills.
- Must be at least 21 years of age.
- Must have Act 33/34 and FBI clearances and valid PA driver’s license.
- Fluency in Spanish and English (read, write and speak) preferred.
Please Note: Candidates will be required to show proof of being fully vaccinated against COVID-19 upon commencing employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law. Applicants should be aware that for client-facing roles, particularly those involving close contact with vulnerable individuals, accommodations that involve remaining unvaccinated against COVID-19 may not be deemed reasonable. The Company will engage in the interactive process on an individualized basis in light of each particular role.
COMMITMENT TO SOCIAL JUSTICE
Holy Family Institute and its affiliated organizations are committed to an environment that respects and values every human being and individual differences. We will invest time and resources to create an inclusive environment for all of our stakeholders. This means we will respect diversity that includes race, ethnicity, gender, socioeconomic status, education, disability, language, and sexual orientation. We also believe that we should be “Faithful Listeners” and embrace diversity of ideas, perspectives, and values. We believe in providing access, opportunity, fair treatment, and advancement for all people. Believing that “God is Found in Everyday Activities” we will do our best to eliminate barriers that prevent full participation in our programs and services. We believe “Loving Relationships” means that all are welcome, all are neighbors, and there are no exceptions. With this belief we aim to create an environment in which any individual or group can feel welcomed, respected, supportive, and valued.
Holy Family Institute is an Equal Opportunity Employer
