Quality Lead – Home Care
Make a real difference in aged care quality. Lead initiatives that shape the future of home care services across Australia. Your expertise will help us deliver safe, person-centred care that meets the highest standards.
The Role
As Quality Lead – Home Care, you will provide national leadership and coordination of quality, compliance, and continuous improvement activities across BaptistCare’s Home Care services. You’ll ensure the implementation of robust quality systems, frameworks, and improvement initiatives that enable registration readiness, risk management, and performance monitoring aligned with the Strengthened Aged Care Quality Standards and Support at Home reforms.
You’ll foster collaboration between frontline teams and the Innovation and Quality Division to drive best practice, ensuring consistent, evidence-informed approaches across all jurisdictions.
This role reports to the General Manager Quality – Home Care and is a 12month-fixed term position.
Location & Work Type
- Location: Hybrid work options available with travel across our Home Care services
- Employment Type: Full-time, permanent position.
- Work Hours: Monday to Friday, with flexibility for travel
Key Responsibilities
- Lead the development and implementation of quality frameworks, systems, and processes across Home Care services.
- Monitor compliance with Aged Care Quality Standards and legislative requirements, ensuring readiness for audits and accreditation.
- Drive continuous improvement initiatives to enhance service quality and client outcomes.
About You
The successful candidate will have:
- Relevant tertiary qualifications in health, care, or quality management.
- Demonstrated experience in quality, risk, and compliance leadership within aged care, home care, or community services.
- In-depth knowledge of Aged Care Quality Standards, legislation, and accreditation processes.
- A current Australian driver’s licence, and capacity to travel.
- Success in implementing quality frameworks and systems.
- Strong analytical, reporting, and project coordination skills.
- Proven leadership and influence across multiple sites.
- Experience in strategic or change projects.
- Advanced interpersonal and communication skills.
- Previous experience in faith-based and/or not-for-profit community service environments
About us:
We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia. Together with Baptcare (VIC, TAS, SA) and Baptist Care SA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be – with people right at the centre.
The Employee Benefits of joining BaptistCare include access to salary packaging that may increase your take-home pay, novated leasing, rewards and recognition programs, wellbeing support programs, an employee referral program, and retail discounts.
If you have further questions regarding career opportunities, please email mytalent@baptistcare.org.au for a confidential discussion with one of our Talent Acquisition Partners.
Applicants are advised to apply promptly as applications may be reviewed before the closing date. The closing date is subject to change without notice.
