Location: Community Y
Program: Front Desk – Community Y
Position Status: Full Time (40 hours per week)
Compensation: $16.75 per hour
As part of our YMCA's commitment to equity, diversity, and
inclusion, this position is designated for a member of the African Nova Scotian
community, or members of equity-deserving communities.
There is potential inside all of us – we all have it in us
to shine.
Every charity exists to help solve a problem – our charity
exists to help solve many problems, from childcare shortages, social isolation,
mental health issues, access to wellness, and more. Today, our network is
spread across 100+ program locations in HRM and the province, meeting the most
urgent needs of our communities in mental health supports, accessible
childcare, supporting an increasing immigrant population, safe spaces for youth
to grow and lead, helping to navigate a precarious labour market, delivering
wellness programming for all, and creating community for isolated older adults.
We give people the tools, encouragement, and safe space to
discover their inner strength. When they know someone’s in their corner, with
unconditional support, they realize they can do more than they thought
possible. It’s your support, expertise, and guidance that helps people ignite
their full potential and shape our neighbourhoods into vibrant and healthy
communities.
With us at their side, they can Shine On.
As part of your total compensation:
· Receive a complimentary YMCA membership to our Health
& Fitness facilities
· Access to Y at Home, where you can participate in fitness
programs from your own home
· Discounts on YMCA childcare and camp programs
· 3 weeks’ Vacation entitlement and paid wellness days
· Comprehensive benefits package and pension
· Complimentary wellbeing and counselling services
About the Role:
You play a crucial role in ensuring the smooth operation at
our Community YMCA Centre by providing excellent customer service to all
participants, guests, and staff. As the first point of contact for individuals
entering the Community Y, you will be responsible for creating a welcoming,
professional, and helpful environment.
Through collaboration, you will ensures the quality of the
participant experience while participating and engaging in Y services,
including planning, orientation, subsidy management, and creating a positive
facility by being an advocate to support timely, meaningful resolution of
participant concerns.
In this role, you will:
- Greet and welcome all participants, guests, and visitors
with a friendly and positive attitude. Answer phones, respond to emails, and
address inquiries regarding programs, memberships, schedules, and policies.
Provide accurate and timely information about YMCA services, events, and
programs. Assist with participant concerns or direct them to the appropriate
staff member or department for resolution.
- Monitor the front desk area, ensuring the safety and
security of the facility. Maintain a sign in/out system for all community
members, program participants, and guests that access the Community Y. Also
ensuring proper identification and accurate data entry into the system. Assist
with processing program registration and payments, ensuring participant records
are up to date.
- Delivery of Serving All Member (SAM) quality standards
through provision of welcoming, inclusive, and positive participant experience.
Includes ensuring effective participant boarding, registration, record
maintenance, collection, and financial assistance processes.
- Lead the front desk area of the our After School Program,
including registration, safety protocols, providing assistance, connection with
program participants, and assisting with reporting, member communication, and
behaviour management of program participants.
- Responsible for administrative functions including being a
manager on duty, cash reconciliation, facility bookings, third-party billing,
and compilation and presentation of Department Reports (i.e. participant
reports, cash outs, etc.).
- Ensure compliance with all safety requirements, industry
standards, and Child Protection processes in support of provision of safe
environment for all participants, visitors, staff, and volunteers.
- Collaborate effectively with other YMCA staff members to
ensure smooth communication and operations across departments. Assist in
maintaining a clean, welcoming, and organized front desk area. Attend team
meetings and training sessions.
- Other duties as assigned.
Education and Skills Qualifications:
· Experience in Business/Office Administration, Human
Services, Recreation or a related field
· 1-2 years’ experience in Recreation or a Business/Office
environment
· Experience working with members of the public, including
children and vulnerable peoples and diverse communities.
· Strong customer service/sales skills, with demonstrated
ability to build relationships and establish rapport with members
· Excellent verbal, written communication, and presentation
skills
· Experience in fundraising or the nonprofit sector is an
asset
· Strong interpersonal skills including tact, diplomacy, and
ability to establish rapport with client
· Demonstrated ability to meet multiple, competing deadlines
and priorities
· Strong attention to detail
· Proven track record of success in community-oriented
program delivery through establishing collaborative internal and external
working relationships/project teams
· Flexibility to work irregular hours required
· Intermediate proficiency in Microsoft Office Suite
To Apply: Please apply online at
https://ymcahfx.ca/workwithus/ by March 20, 2026
Please note that all successful candidates are required to
provide:
· Criminal Record Check, Vulnerable Sector Check, and Child
Abuse Registry Check (less than 6 months old), if 18 years of age or older
· Attend Child Safeguarding Training upon hire
· Valid First Aid and CPR Training
Please note, Background checks are reviewed on an individual
basis – offenses, if any, are based on role and Child Safeguarding
requirements, and may not eliminate candidates from employment at our YMCA.
At the YMCA, we are committed to fostering a diverse,
inclusive, and equitable workplace where every team member feels valued,
respected, and empowered to bring their full, authentic selves to work. We
believe that a variety of perspectives, backgrounds, and experiences enrich our
organization, enabling us to better serve our community and achieve our
mission. As an equal opportunity employer, we welcome applications from
individuals of all backgrounds, including Black, Indigenous, People of Colour,
racially diverse, 2SLGBTQIA+ individuals, gender-diverse people, people with
diverse abilities, members of ethnic minorities and faith groups, foreign-born
residents, and veterans to apply.
If you require accommodation during the hiring process,
please inform us in advance to arrange reasonable and appropriate
accommodation.
