Minimum Qualification & Transferable Skills
- 1+ year of related work experience providing customer service and administrative support.
- Excellent customer service skills, including ability to work in an empathetic manner with clients in emotionally charged situations, either in person, via email or on the telephone.
- Excellent written and verbal communication skills; able to tailor language to a variety of audiences.
- Able to maintain confidential and proprietary information in accordance with OHS Standards of Conduct.
- Proficient in the use of Microsoft Office Suite.
- Bi-lingual English and Spanish.
- Able to exercise sound judgment and maintain a professional demeanor during all interactions with the public, partner agencies, donors, staff, and volunteers.
- Proficiency using the Microsoft Office Suite, including Outlook, Word, Excel; generally, tech savvy.
- Excellent verbal and written communication skills - able to communicate with a diverse population in a consistently informative, respectful, and professional manner.
Preferred
- 3+ years of work experience providing customer service and administrative support.
- 1+ year of related work experience in answering calls in an office setting and/or call center
- Bi-lingual English and Spanish
Work Environment Conditions & Physical Requirements
This position interacts and collaborates will all levels of the organization, including OHS staff, executive team members, donors, general-public, external vendors, volunteers, and supporters. Contact and communication is carried out through face-to-face, telephone and digital interactions. Excellent customer service skills are essential to success. Communication must be clear, understandable, professional, and respectful in all circumstances.
WORKING CONDITIONS
- Work is performed in an office and medical center/animal shelter environment.
- Animal contact and related injuries may occur.
- Noise exposure varies and sometimes includes uncontrolled barking and other animal vocalizations.
- Pace of work is active and demanding, requiring a high degree of multitasking and ability to adapt to changing priorities while managing concurrent projects/tasks to completion.
- Contact with angry or emotional people may occur.
PHYSICAL REQUIREMENTS
- Occasional lifting and moving of inanimate objects weighing up to 50 lbs.
- Occasional pushing and pulling of carted items weighing up to 100 lbs.
- Occasional moving items above shoulder level.
- Occasional use of hands and arms at or above shoulder level.
- Prolonged standing, sitting and/or stooping may occur.
- Occasional climbing and bending.
- Must be able to lift, move, restrain, guide, or manage an animal weighing up to 150 lbs. on a leash on an occasional basis.
- Must be able to remain in a stationary position for prolonged periods.
- Ability to respond and perform life saving techniques in an emergency.
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and address and overcome complex challenges and barriers. We strive for a culture of integrity, respect and compassion where every member of our community contributes their perspectives and authentic selves and where everyone reaches their potential as individuals and teams. We recognize that striving for diversity, equity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Oregon Humane Society is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group.
At-Will Employment
